Inpatient Pharmacy Supervisor

Job Summary:
The Supervisor, Retail & Specialty Pharmacy Reimbursement and Authorization provides operational leadership for pharmacy authorization, appeals, billing, reimbursement support, and related medication access functions across Parkview's pharmacy benefit services. The Supervisor plays a critical role in supporting patient access to therapy, reducing reimbursement risk, improving operational efficiency, and ensuring high-quality execution of authorization and reimbursement services through collaboration with pharmacy operations and leadership, providers, finance, information technology, payors, and medication assistance and medical benefit reimbursement teams.

The Supervisor directly leads U.S.-based authorization staff and pharmacy billing resources and remains accountable for offshore authorization services by partnering with offshore leadership. In addition to managing centralized pharmacy-benefit prior authorization operations, the Supervisor is responsible for financial reconciliation processes, productivity monitoring, workforce development, and continuous process improvement.

The ideal candidate is an individual who pairs deep reimbursement and payor expertise with a strong operational mindset and a coaching-oriented leadership style. They are comfortable navigating complexity and change, using data to drive decisions and accountability, and building trusted partnerships across pharmacy, provider, finance, and payor teams. They are motivated by removing barriers to therapy and committed to developing a high-performing team that delivers timely, accurate, and patient-centered medication access.

Qualifications

• Doctor of Pharmacy or Bachelor of Science in Pharmacy required.
• Current Indiana pharmacist license or eligibility for Indiana pharmacist licensure required.
• Three years of progressive experience in specialty pharmacy, retail pharmacy, managed care, pharmacy business operations, or a related field, including demonstrated experience with pharmacy benefits, specialty medications, prior authorization programs, appeals, reimbursement processes, medication access services, and payor requirements required.
• Leadership training, management development, or advanced business education preferred.
• Experience managing operational workflows, productivity metrics, and process improvement initiatives preferred.
• Experience working with remote, offshore, vendor-supported, or matrixed teams preferred.
• Health-system pharmacy experience preferred.

Skills and Competencies

• Demonstrated ability to lead teams, hold staff accountable, manage performance concerns, and conduct difficult conversations in a professional and constructive manner.
• Strong knowledge of pharmacy reimbursement methodologies, pharmacy benefit design, specialty pharmacy operations, payor requirements, and prior authorization, appeals, and claims billing processes.
• Strong analytical, operational, and problem-solving abilities.
• Ability to effectively collaborate with providers, pharmacy leaders, finance teams, payors, and operational stakeholders.
• Effective written and verbal communication skills.
• Demonstrated ability to lead process improvement initiatives and operational change.
• Ability to lead and influence teams across complex organizational structures, including offshore, remote, and matrixed work environments.

Key Outcomes

Growth

• Support implementation of new services, reimbursement programs, and operational strategies that advance organizational growth and long-term sustainability.
• Partner with operational leaders to identify opportunities that improve prescription capture, reimbursement performance, patient retention, and patient access.
• Assist with implementation of emerging reimbursement models, manufacturer initiatives, and payor-driven program changes.

Resources

• Establish, monitor, and report operational performance measures related to authorization outcomes, approval rates, appeals, billing performance, productivity, quality, reimbursement support activities, and service effectiveness.
• Oversee pharmacy claims billing activities and support timely resolution of billing issues, exceptions, and reimbursement concerns.
• Support accounts payable, accounts receivable, reconciliation, and financial review processes in collaboration with finance and pharmacy leadership.
• Investigate operational reimbursement variances, identify trends, and implement corrective actions to improve performance.
• Partner with finance, information technology, pharmacy leadership, and operational stakeholders to improve workflows, reporting, transparency, and operational effectiveness.

Safety and Quality

• Ensure authorization, billing, reimbursement, and medication access processes support timely, accurate, and compliant patient care in accordance with applicable regulatory, accreditation, contractual, and organizational requirements.
• Promote revenue integrity through effective oversight of authorization, billing, reimbursement, and documentation processes.
• Monitor operational, financial, and quality trends to identify risks, opportunities for improvement, and corrective actions.
• Foster a culture of accountability, continuous improvement, operational excellence, and quality-focused decision making.

Service Excellence

• Develop trusted partnerships with retail and specialty pharmacy operational leaders, providers, payors, finance teams, and other stakeholders to support patient care and organizational goals.
• Improve patient access to therapy by reducing reimbursement barriers, minimizing avoidable delays, advancing efficient authorization and appeals processes, and collaborating with other teams to support transitions between pharmacy and medical benefit coverage when necessary.
• Provide subject matter expertise and education related to pharmacy benefits, prior authorization requirements, reimbursement processes, appeals, and related operational workflows.
• Lead initiatives that improve communication, accountability, transparency, and service across authorization, reimbursement, billing, and medication access processes.

More about Parkview Health & Parkview Pharmacy:

Parkview Health’s world-class clinical teams provide the highest levels of compassionate care. In turn, we are committed to equipping them with state-of-the-art technology and facilities. Parkview strives to be a partner with civic leaders on the frontlines of safety, wellness, and prevention. And, because we are the region's only not-for-profit health system, you can be sure of the most important thing of all -- our patients come first. Parkview Health consists of 13 hospital facilities, 2 free-standing Surgery Centers, and over 1000 employed providers - all on the Epic© platform.

Parkview Regional Medical Center (PRMC), a member of Parkview Health, is a major regional medical center located in Fort Wayne. It provides comprehensive medical services to patients in northeastern Indiana, northwestern Ohio, and southern Michigan. PRMC is a tertiary medical center currently with 565 beds (all private) and is a Level II Adult and Pediatric Trauma Center. In addition to the medical and surgical populations, it also has specialty centers for stroke, cardiology, orthopedics, and oncology. The Women’s and Children’s Hospital sits on the PRMC campus and houses a 41-bed Level III NICU, a dedicated and comfortable family birthing center, and pediatrics care.

Parkview Pharmacy has provided advanced pharmacy services in a variety of areas for decades. Parkview offers a progressive pharmaceutical care environment in a variety of practice settings. Inpatient services include extensive interdisciplinary rounding, graduate medical education engagement, and surgical/critical care and oncology satellite pharmacies. We have also had tremendous growth in ambulatory pharmaceutical care including primary care, hospital-based clinics, specialty clinics, multiple retail pharmacies, and specialty pharmacy.

Parkview Pharmacy leadership includes a team with dedication to each facility and service type, including Inpatient and Ambulatory Clinical Services, Distribution Services Managers for Parkview Regional Medical Center and Parkview Hospital, Oncology Manager, and Retail & Specialty Managers. Additionally, there are supervisors in each area to help support daily needs and department projects in conjunction with lead pharmacists and lead technicians. Parkview pharmacy is an early adopter of and a best-practice site for integrated technologies, including Epic©, Pyxis® MedStations™, Pyxis® CII Safe™, Parata ATPTM, Tecsys inventory management and vertical carousels, a centralized acute care pharmacy distribution center, smart intravenous infusion systems, and Baxa EM 2400™ TPN compounder.

Awards & Recognition:

• In 2026, Parkview Health was named one of Newsweek’s Greatest Workplaces for Culture, Belonging and Community. Newsweek named Parkview Regional Medical Center (PRMC) one of the World’s Best Hospitals for the second consecutive year.

• Parkview Health received a new certification in 2026 as an Age-Friendly Employer™ from the Age Friendly Institute, which recognizes organizations with outstanding achievement in creating an age-friendly workplace.

• PRMC and Affiliates was recognized by the American College of Surgeons National Surgical Quality Improvement Program in 2026.

• In Fall 2025, all five eligible Parkview hospitals received “A” grades for Hospital Safety Grades by The Leapfrog Group, a national nonprofit focused on patient safety in hospitals and ambulatory surgery centers.

• Parkview was recognized in Forbes as one of America’s Best Employers for Healthcare Professionals for 2025.

• For the third consecutive year, Parkview was ranked in the Top 10 (No. 5 overall for 2025) on the Most Loved Workplaces list by Best Practices Institute.

• Parkview received the NRC Health Excellence in Experience Management Award. Parkview Regional Medical Center (PRMC) has received NRC Health’s Best in Class Consumer Loyalty Award.

• Parkview was recognized for the 12th consecutive year on the Digital Health Most Wired Survey by the College of Healthcare Information Management Executives (CHIME), achieving the highest rating, Level 10, for both acute and ambulatory care categories. Parkview was the only health system in Indiana to reach Level 10 this year.

• Parkview was one of three health systems to receive the Synergy Award from CHIME and KLAS Research.

• Parkview achieved its first Great Place To Work certification in November 2025.

• In 2025, all five Parkview Family Birthing Centers in Indiana were honored with the INspire Hospital of Distinction award. Parkview Regional Medical Center received the INspire Category of Excellence.

• In Fall 2025, PRMC was recognized with the Commitment to Quality Award from the American Heart Association (AHA) for its commitment to improving patient outcomes. PRMC was also awarded the Gold Plus award for AFib treatment, Silver Plus award for heart failure care, Stroke Honor Roll Elite, and Target 2 Diabetes Honor Roll through the AHA’s Get With The Guidelines® (GWTG) program. Additionally, Parkview Hospital Randallia (PVH) received the Stroke Honor Roll Elite award with Target 2 Diabetes Honor Roll.

• In 2025, Parkview Noble Hospital was named a Practice Greenhealth “Partner for Change.” The following hospitals received Practice Greenhealth Partner Recognition: Parkview Regional Medical Center, Parkview Hospital Randallia, Parkview LaGrange Hospital, Parkview Huntington Hospital, Parkview Whitley Hospital, Parkview Kosciusko Hospital, Parkview DeKalb Hospital and Parkview Wabash Hospital.

• For the second consecutive year (2025), Parkview Health been named one of the Top 150 Places to Work in Healthcare by Becker’s Healthcare.