Inside Adjuster Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This job is responsible for investigating complex, unrepresented claims which typically will include: uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents, and unrepresented moderate or major claims. The individual also may handle complex CPL claims or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.

Key Responsibilities

• Assists in researching or responding to or resolving complex compliance issues and in reviewing files and making recommendations to refer files to Home Office for escalation

• Negotiates and settles claims in accordance with business unit best practices

• Reviews medical reports in preparation for claims settlement evaluation

• Act as the primary point of contact for policyholder attorneys, leading direct negotiations to resolve disputes efficiently

• Coordinate the appraisal process for highly complex, disputed claims, ensuring adherence to policy provisions

• Researches and responds to complex customer communications, concerns, conflicts or issues

• Summarizes documents and enters into claim system notes

• Sets initial reserve, updates reserve, documents rationale and claim summary notes

• Documents a claim file with notes, evaluations and decision making process

• Determines and explains minimum coverage limits in complex claims involving single or multiple claimants

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management

Compensation

Expected compensation for this role ranges from $ 0.00 - 0.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

Welcome

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do.

Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.

It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you.

About Us

About Us