Inside Sales Engineer

Job Title: Inside Sales Engineer
Location: WMFTS - Australia - Wetherill Park
Location Type: Hybrid
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary:
We are seeking a talented and motivated Inside Sales Engineer to join our dynamic team.

Key Responsibilities:

Role Summary:

We are looking for a passionate and skilled Inside Sales Engineer to contribute to our growing success. In this role you will generate, qualify and convert Watson-Marlow Fluid Technology Solutions (WMFTS) sales opportunities across Australia and New Zealand — working inbound leads, cold calling, reactivating dormant and lost accounts, and turning enquiries into quotations that win.

You will handle enquiries and prepare quotations for your own accounts as well as on behalf of the field Sales Engineers, working to your own sales target. Non-standard and project enquiries you will pass to the responsible Sales Engineer with the insight they need. You will work with customers across the Industrial, Water & Wastewater (W&WW) and Food & Beverage (F&B) sectors, and provide the inside sales support the business needs to grow.

What you’ll be doing

• You identify and pursue new opportunities across ANZ through research, networking and prospecting.

• You cold call to reach the right contacts, qualify leads.
  
• You reactivate dormant and lost accounts to bring them back into the pipeline.
  
• You prepare standard product and maintenance, repair and operations (MRO) quotations for your own accounts and on behalf of the Sales Engineers.
  
• You follow up every quotation through to the customer’s decision, maximising conversion.
  
• You select and specify standard product and MRO items for the customer’s application, escalating genuinely non-standard requirements.
  
• You respond quickly and accurately on pricing, availability, lead times and order status, keeping customers informed throughout.
  
• You build product and application knowledge across the Industrial, Water & Wastewater (W&WW) and Food & Beverage (F&B) sectors through structured training.
  
• You identify the sector each opportunity belongs to and pass non-standard and project enquiries to the responsible Sales Engineer with the research and insight they need.
  
• You cover for sales colleagues during absence, and share market, pricing and competitor feedback gathered from customer contact.
  
• You keep leads, opportunities, customer interactions and quotations accurate in the customer relationship management (CRM) system, maintaining a rolling pipeline.
  
• You report your activity and results — calls, appointments, quotations issued and converted — at the agreed frequency.
  
• You work in accordance with the company’s Quality Management System and carry out other reasonable duties within your capability to support the sales team and the business.
  

Who you’ll be working with

• Internally, you report to the Regional Sales Manager, SEA/ANZ, and work day to day with the field Sales Engineers, Operations and Marketing.
  
• Externally, you are in daily contact by phone and email with customers, distributors and prospects across Australia and New Zealand, and meet them occasionally at site visits, exhibitions and training events.

Skills/Experience:

This is what you’ll need to be successful in this role

• You communicate confidently by phone and email, and handle objections comfortably when cold calling.
  
• You manage a high volume of enquiries independently and work to agreed response times and service levels.
  
• You have experience in inside sales, telesales or technical customer service, ideally gained around industrial or process equipment.
  
• You bring a technical or engineering background, or the curiosity to build one quickly — a degree is welcome but equivalent industry experience is equally valued.
  
• You have working knowledge of pumps and MRO spare parts or can learn a technical product range quickly.
  
• You are accurate with pricing, part numbers and customer data in a CRM system.
  
• You are effective at lead qualification, cold calling, appointment setting, quotation preparation and follow-up.
  
• You are competent with Word, Excel, PowerPoint and Outlook, and willing to adopt new sales and reporting tools as they are introduced.
  
• You are fluent in written and spoken English.
  
• You are based in Sydney, New South Wales, and able to work on a hybrid basis from the WMFTS Australia office, with occasional travel for customer visits, exhibitions and training.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more

Learn more at spiraxgroup.com/inclusion.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

If you require accommodations during the application process, please let us know.

Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.