Inside Sales Representative

The Inside Sales representative (IS Rep) will leverage a best-in-class sales process to develop new leads, grow and defend existing accounts, and reactivate dormant accounts across North America. Our IS reps are required to complete a high volume of cold & warm outbound calls, quickly identifying, and communicating how Vantage can create value for the customer. The IS Rep is expected to confidently engage customers and colleagues in English, creating a seamless remote selling experience.

The ideal candidate must be an energetic, structured, and articulate problem solver, possessing a chemistry-related degree. Previous experience selling into the North American market and utilizing CRM software are considered assets.

Essential Duties and Responsibilities

• Manage day-to-day transactional sales for a dynamic portfolio of accounts: adding, sustaining, and re-engaging accounts as needed to drive growth objectives
• Achieve a high number (~20) of outbound sales calls (phone and video) with new and existing accounts based in North America (US/Canada) to drive new sales opportunities and minimize account churn; be the primary point of contact for inbound sales requests.
• Identify and investigate customer pain points – qualifying, then tailoring solutions to meet customer needs profitably; based on the type of account, growth potential, and cost to serve.
• Probe customer objections and proactively resolve/escalate issues that may be impacting the total Vantage customer experience.
• Quickly develop and share knowledge of company products/services/capabilities to customers, providing features, benefits, and competitive comparisons, while minimizing the need for internal technical resources.
• Drive and close price increases while maintaining excellent customer relationships.
• Plan & prioritize work management: leverage time management skills to maximize selling time and margin returns.
• Collaborate and/or support internal stakeholders in both LATAM and North America to develop markets/customers/opportunities, as required.
• Capture all customer interactions and competitive insights in Dynamics CRM in a timely manner.
• Present activity and sales results to manager on a weekly basis: highlighting successes, challenges, and action plans to drive sales growth
• Achieve individual and team targets.

Note: The duties listed above are not all inclusive and may be subject to periodic updating or revision.

Education & Experience

Education:

• Bachelor’s degree (ideally in chemistry, chemical engineering or related fields).

Experience:

• 0-2 years of professional work experience in sales or related position.
• Excellent verbal and written professional communication skills in English and Spanish; professional work experience working in English, ideally with North American customers would be an asset.
• Computer proficiency including MS Word, Excel, Outlook; experience using CRM would be an asset (esp. Microsoft Dynamics).

Knowledge, Skills, & Talents

• Proven selling skills with traceable results maintaining a large book of accounts.
• Excellent written and verbal communication skills (English & Spanish) as well as interpersonal skills to build rapport with clients by taking an adaptive communication approach.
• Strong phone/video presence and agility as a large portion of the day requires working directly with customers.
• Ability to demonstrate creativity and initiative in a sales environment. Must maintain a constructive attitude, be a self-starter, dependable and take pride in work.
• Ability to persuade, negotiate and sell while acting with flexibility and confidence.
• High perseverance: utilizes objection handling skills to stay positive, overcome customer concerns, and close sales opportunities.
• A meticulous eye for detail and accuracy, ensuring the right information is conveyed in a professional manner.
• Ability to anticipate, prioritize, and react to thrive in our fast-paced environment.
• Strong organizational and time management skills; ability to work with a high sense of urgency within established timelines, exercising consistent follow-through/follow-up when necessary.
• Adaptive learning skills to execute the corporate strategy and adjust as necessary to achieve growth targets in assigned markets. Makes a conscious effort for self-improvement and skill development.
• Strong team-player who can manage relationships with various internal departments.
• Effective technology skills, able to learn and navigate various systems and tools with ease.

Working Conditions

• Hybrid model