Inside Sales Representative II

Description Division: Optical Communications This is a hybrid position with a minimum of Tuesday, Wednesday and Thursday in office at the Hudson, MA office. As the industry's leader in fiber optic interconnects, SENKO is relentlessly pushing the boundaries of technology. Our dynamic and fast-paced environment fosters a culture of creativity and collaboration, where your ideas can thrive. We partner with the world's most renowned technology giants, shaping the future of connectivity together. At Senko, you'll be part of a team that's passionate about innovation and dedicated to making a global impact. If you're ready to take your career to the next level and be at the forefront of technological advancements, Senko is the place for you. Inside Sales Representative II is responsible for supporting the company’s sales goals through great customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. Ability to understand and effectively communicate SENKOs winning business model and value position. Oversee the entire order life cycle, from quotation to shipment, ensuring smooth and efficient processing at each stage. Manage and process customer purchase orders efficiently and accurately. Strong attention to detail with the ability to escalate issues appropriately when necessary. Proactively monitor and follow up on order schedules and lead times or shipments. Demonstrate effective communication across departments to ensure seamless collaboration and drive business success. Monitor sales activities to identify and respond to upward and downward trends. Understanding of product applications and deployment to better support customer needs. Ability to proactively recommend products or alternatives based on customers’ needs and preferences. Handle and respond to customer technical inquiries in a timely and efficient manner. Proactively seek opportunities to improve customer experience with a focus on problem solving. Address and resolve customer complaints promptly by collaborating with the Quality Assurance team and by following our ISO procedures. Manage and respond to both incoming and outbound calls, ensuring timely and professional communication with customers. Promote and sell standard products effectively using established sales techniques. Ensure accurate and up-to-date maintenance of CRM data. Willingness to travel with sales members as needed for customer support. Generate and provide sales reports as requested. Understand and uphold company quality objectives in accordance with ISO standards. Provide training for new sales members as directed by the Inside Sales Manager. PM19 Requirements Skills: Organization Multi-tasking Detail oriented Knowledge of ERP/CRM systems Strong Phone Presence Accurate Data Entry Microsoft Office skills Qualifications: High School Diploma or equivalent work experience 3-5 years of customer service and/or inside sales experience Data entry and computer software capabilities Technical products background helpful Benefits Offered: Discretionary Bonus Medical Dental Vision Dependent Care FSA Voluntary Life, Critical Illness and Accident Insurance 401K Legal Services Pet Insurance Financial Wellness 12 Paid Company Holidays per calendar year 2 Floating Holidays PTO Sick time Educational Assistance Program EEO Statement: SENKO Advanced Components, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), reproductive health decision making, genetic information , or any other characteristic protected by applicable federal, state, or local laws and ordinances. SENKO Advanced Components, Inc.’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. The Company will endeavor to make a reasonable accommodation of an otherwise qualified applicant or employee related to an individual’s: physical or mental disability; sincerely held religious beliefs and practices; needs as a victim of domestic violence, sex offenses, or stalking; needs related to pregnancy, childbirth, or related medical conditions; and/or any other reason required by applicable law, unless doing so would impose an undue hardship upon the Company’s business operations. Any applicant or employee who needs an accommodation to perform the essential functions of the job should contact the Head of Human Resources to request such an accommodation. The individual should specify what accommodation is needed to perform the job and submit supporting documentation explaining the basis for the requested accommodation, to the extent permitted and in accordance with applicable law. The Company will review and analyze the request, including engaging in an interactive process with the employee or applicant, to identify if such an accommodation can be made. The Company will evaluate requested accommodations, and as appropriate identify other possible accommodations, if any. The individual will be notified of the Company’s decision within a reasonable period. The Company treats all medical information submitted as part of the accommodation process in a confidential manner. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of the Head of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact the Head of Human Resources. To ensure our workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.