Inside Sales Specialist

Company Description

Prorata is India’s first fractional car ownership platform, enabling individuals to co-own premium cars for leisure and lifestyle use by investing as little as 8.33% of the vehicle’s total cost. The model is structured around selling 12 ownership tickets per car, each providing 30 days of usage per year over a 5-year period, with the option to purchase up to 3 tickets for additional days. After 5 years, the car is sold to the highest bidder and the resale value is shared among co-owners according to their ownership percentage. Prorata forms local groups of interested co-owners within a defined radius and coordinates usage through its app, offering doorstep pickup and drop services. The platform is designed for occasional, experiential usage rather than daily commuting, and more information is available via the company’s app and website.

Role Description

This is a full-time Inside Sales Specialist role based in the Kolkata metropolitan area, with a hybrid work arrangement that allows some work-from-home flexibility. The Inside Sales Specialist will handle inbound and outbound calls, engage prospective customers, explain Prorata’s fractional car ownership model, and convert qualified leads into paying co-owners. Day-to-day responsibilities include managing lead pipelines, following up on app and web inquiries, scheduling and conducting online or phone-based product demonstrations, and maintaining accurate records in the CRM system. The role also involves coordinating with operations and marketing teams, addressing customer questions, ensuring a smooth onboarding experience, and supporting co-owners throughout their lifecycle to promote satisfaction and retention. The specialist is expected to meet sales targets, provide feedback on customer needs, and contribute to continuous improvement of sales processes.

Qualifications

• Candidates should possess strong Inside Sales skills with experience in consultative selling and closing deals over phone or online channels.
• Candidates should possess Lead Generation and pipeline management skills, including prospecting, qualifying, and nurturing potential customers.
• Candidates should possess Customer Service and Customer Satisfaction skills, with a focus on building trust, resolving issues, and supporting long-term relationships.
• Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening abilities.
• Relevant experience in B2C sales, automotive, fintech, or subscription-based services is beneficial.
• Ability to work in a hybrid setup within the Kolkata metropolitan area, manage time effectively, and use CRM and basic office software tools.
• Comfort with using mobile apps and digital platforms to guide customers through product features and processes.
• Confident in front of camera to create content for social media platforms.
• Preferred qualification: diploma or bachelor’s degree in business, marketing, or a related field, or equivalent practical experience in sales.