Inside Sales Specialist

Job Summary

The Inside Sales Specialist plays a crucial role in identifying and qualifying new business opportunities and leads. This position requires strong research and analytical skills to perform targeted market research and analysis, uncovering potential customers and recognizing emerging trends. The Specialist will establish relationships with new customers for West, delivering value by understanding customer pipelines and aligning the right products and services to meet their needs. This role also involves managing e-commerce platforms to enhance both customer experience and online sales, while developing strategies to expand West's reach by acquiring new accounts. The specialist contributes to the continuous improvement and innovation of processes, enhancing efficiency across all service models. Managing a portfolio of small and emerging clients, the associate ensures that client needs are met, thus enhancing their overall customer experience. As a proactive self-starter with a natural talent for pursuing new business avenues, the Inside Sales Specialist will skillfully identify, manage, and grow both new and existing business. This position requires creativity in onboarding and sustaining partnerships, making the associate adept at maintaining and growing a significant number of accounts.

Essential Duties and Responsibilities

• Acquire new business by identifying prospects, qualifying leads, developing opportunities, and converting them into profitable sales of core and value-added products and services. Support the e-commerce platform to generate and convert sales opportunities.
• Develop strategies to build relationships with prospective customers who are not currently familiar with or working with West.
• Uncover opportunities through strong listening and interviewing skills, understanding the customer’s drug pipeline to provide complete solutions for their needs.
• Manage the lead development and follow-up process, and partner with Marketing on targeted product campaigns aligned with priority customer segments and opportunities.
• Follow up on leads from webinars and other West events to qualify interest and advance sales opportunities.
• Perform data analytics on customer or platform portfolios to improve product and service models, supporting new accounts and how they are serviced.
• Manage an assigned portfolio of small and/or emerging accounts.
• Monitor market trends, competitors, technology, and relevant regulatory developments to inform customer discussions and business development activities.
• Use all service platforms, including e-platforms, to manage customer relationships, train customers, and optimize support systems. Work with other departments to improve the overall service model for new accounts.
• Partner with the sales team, Marketing, Product Management, and other West teams to identify high-potential segments, coordinate campaigns, and develop cross-selling opportunities. Align internal and customer stakeholders on proposed deal structures that support customer needs and West's short- and long-term business objectives

Basic Qualification

• Bachelors degree is required.
• Experience in client services or customer service
• Minimum 2 years of experience in customer interaction roles
• Knowledge or experience with ERP tools like SAP

Preferred Knowledge, Skills and Abilities

• Proficient in MS Office Suite with a solid working knowledge.
• Previous experience in inside sales or an e-commerce setting is highly advantageous; familiarity with CRM systems is considered a plus.
• Demonstrated experience with cold calling and developing strategies to connect with and onboard new customers is strongly preferred.
• Natural creativity and innovative thinking, with the ability to identify and implement process enhancements.
• High proficiency in both written and spoken English; proficiency in additional languages is appreciated.
• Customer-Focused Attitude: Demonstrates a customer-centric approach with a genuine commitment to ensuring customer satisfaction and fostering long-term relationships.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills: approachable, a good listener, and empathetic.
• Self-motivated and capable of working independently in a global environment, as well as collaboratively within teams for specific project or process requirements.
• Communication, quick decision making, interpreting data, reading or writing, must be able to serve as an individual contributor as well as creating strong professional team member relationships

Travel Expectations

Physical Requirements

What We Offer