Inside Sales Specialist, Parts - Defense

Description Inside Sales Specialist (Expeditor) - Parts Location: Hybrid Remote, with opportunity to be fully remote Schedule: Monday–Friday | 8:00 AM - 5:00 PM Pay Range: $26.00–$30.00 per hour , depending on experience Travel: up to 10% for training Build Relationships. Deliver Solutions. Keep Critical Industries Running. MSHS Pacific Power Group is seeking a motivated, customer focused Inside Sales Specialist (Expeditor), Parts to support our growing marine and power generation business. ( Remote - Seattle Washington ). The Inside Sales Specialist / Expeditor located in Kent / Seattle Washington provides remote sales and administrative support for the OTC Parts Team based in Fort Lauderdale, FL. This role is responsible for supporting the sales process from quotation through payment, ensuring timely customer follow-up, order processing, invoicing support, and issue resolution while delivering exceptional customer service. What You'll Do Parts Sales – Expeditor & Customer Engagement · Conduct follow-up on customer estimates and quotations to encourage order completion and maintain customer engagement. · Provide invoicing support by reviewing, preparing, and resolving invoice-related questions or discrepancies. · Prepare parts estimates to customers. · Process customer payments and credit card transactions accurately and securely. · Assist customers with payment inquiries and coordinate with accounting as needed. · Process Return Material Authorizations (RMAs) and coordinate product returns with customers and internal departments. · Prepare and process customer credits in accordance with company policies. · Expedite customer orders by monitoring order status and working with vendors, warehouse personnel, and shipping teams to ensure on-time delivery. · Communicate order status, shipment updates, and any delays to customers proactively. · Maintain accurate customer, order, and sales records within the ERP/CRM system. · Respond to customer inquiries via phone and email in a professional and timely manner. · Collaborate with the OTC Parts Team in Fort Lauderdale to ensure efficient order processing and high customer satisfaction. · Identify and resolve customer issues while maintaining strong customer relationships. Support additional inside sales and administrative functions as assigned. · Run daily invoice reports and adding inbound and outbound freight charges to customer orders before invoicing occurs · Responsible for invoicing accuracy. Sales Administration & Documentation · Maintain customer records, quotes, pricing, and sales activities within CRM and ERP systems. · Prepare and distribute customer communications, proposals, and commercial documentation. · Track customer inquiries, technical requirements, pricing updates, and sales opportunities. · Ensure all sales documentation is complete, organized, and compliant with company standards. Sales Operations & Cross-Functional Collaboration · Partner with Outside Sales, Service, Operations, Purchasing, Engineering, Marketing, and Finance to deliver exceptional customer experiences. · Coordinate with suppliers and internal teams regarding product availability, lead times, and order fulfillment. · Assist with forecasting, territory support, pipeline management, customer segmentation, and sales reporting. · Support onboarding and development of new sales team members as needed. Compliance & Continuous Improvement · Maintain accurate documentation to support pricing governance, audits, and commercial compliance. · Assist with sales dashboards, pipeline summaries, forecasts, and customer activity reporting. · Recommend improvements to sales processes, CRM utilization, reporting tools, and workflow efficiency. · Support the development of standardized sales procedures and best practices that improve customer service and operational performance. What We're Looking For Required Qualifications · Excellent customer service, communication, and relationship-building skills. · Strong organizational skills with exceptional attention to detail. · Ability to manage multiple priorities in a fast-paced environment. · Strong analytical, problem-solving, and critical thinking skills. · Professionalism, integrity, and sound judgment. · Ability to work independently while collaborating effectively across departments. · Proficiency with Microsoft Office Suite and CRM software. Preferred Qualifications · Bachelor's degree Business Administration, Sales, Marketing, Communications, or a related field, or equivalent work experience. · 2–5 years of experience in inside sales, technical sales, customer service, sales support, or a related commercial role. · Experience in industrial equipment, marine, power generation, diesel engines, heavy equipment, or related industries. · Experience using CRM platforms, ERP systems, quoting tools, product databases, and customer communication software. · Experience supporting pricing governance, compliance initiatives, or internal audits is a plus. · Strong understanding of inside sales processes, customer lifecycle management, and commercial operations. · Ability to interpret customer requirements, technical product specifications, and sales data. Core Competencies · Customer-focused communication and relationship management · Technical aptitude and commercial awareness · Accuracy, organization, and documentation excellence · Problem-solving and analytical thinking · Ability to manage multiple priorities and deadlines · Collaboration across sales, operations, engineering, and customer support teams Commitment to continuous improvement and operational excellence Benefits At MSHS Pacific Power Group, we believe our employees are our greatest asset. We offer a competitive compensation package and comprehensive benefits designed to support your health, financial well-being, and work-life balance. Compensation & Schedule Competitive pay of $26.00–$30.00 per hour , based on experience Monday–Friday schedule with standard business hours Opportunities for career growth and professional development Health & Wellness Medical, Dental, and Vision Insurance Health Savings Account (HSA) with company contributions (eligible plans) Flexible Spending Accounts (FSA) Company-paid Basic Life and AD&D Insurance Company-paid Short-Term Disability Voluntary Long-Term Disability Voluntary Supplemental Life Insurance Employee Assistance Program (EAP) Financial Benefits 401(k) Retirement Plan with Company Match Time Away From Work Paid Time Off (PTO) Paid Holidays Additional Benefits Employee Referral Bonus Program Ongoing training and professional development Collaborative, team-oriented culture Opportunity to work with industry-leading marine and power generation products and technologies Why Join MSHS Pacific Power Group? At MSHS Pacific Power Group, we power critical industries by delivering reliable products, expert service, and innovative solutions. Our Inside Sales team serves as a trusted partner to customers by providing technical expertise, responsive service, and dependable support throughout every stage of the sales process. As an Inside Sales Specialist (Expeditor) - Parts, you'll have the opportunity to build lasting customer relationships, expand your technical knowledge, and contribute directly to the success of our customers and our business. We foster a collaborative culture that values innovation, continuous learning, and professional growth. Work Environment This position is based at our Kent, WA facility and follows a Monday through Friday, standard business hours schedule. The role requires regular interaction with customers, suppliers, and internal teams and may involve periods of increased activity during sales cycles, product launches, or major customer initiatives. Why This Role Matters The Inside Sales Specialist (Expeditor) - Parts plays a critical role in delivering an exceptional customer experience while supporting revenue growth and operational excellence. By providing knowledgeable sales support, technical expertise, and cross-functional coordination, you'll help ensure our customers receive the right solutions, our teams operate efficiently, and our business continues to grow. Equal Opportunity Employer MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. Drug-Free Workplace MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.