Salary Range: $20.00 To $24.00 Hourly

Installation Coordinator

Keep Transportation Technology Moving, One Successful Installation at a Time

Location: Remote, United States
Department: Hardware Operations
Reports To: Installation Coordination Manager
Employment Type: Full-Time
Compensation: $20.00 to $24.00 per hour
FLSA Status: Non-Exempt

Build the Future of Transportation Technology

At Transit Technologies, we are transforming public transportation through innovative software, intelligent fleet technology, and mobility solutions that help transportation organizations operate more efficiently, improve safety, and deliver better experiences for the communities they serve.

Our technology supports more than 4,000 customers and helps enable over 100 million rides annually. Our portfolio of industry-leading solutions, including Ecolane, FASTER, Passio, TripShot, ByteCurve, and Vestige, is helping shape the future of mobility through our unified TransitOS platform.

We're building a team of talented, accountable professionals who take ownership, solve problems, and deliver exceptional results.

The Opportunity

We are seeking a highly organized, detail-oriented Installation Coordinator to join our Hardware Operations team.

In this role, you will be the central point of coordination for vehicle technology installations, managing projects from initial customer contact through successful completion.

You'll work closely with customers, field technicians, warehouse teams, Support, and internal operations to ensure every installation is properly planned, scheduled, executed, and documented.

This is an excellent opportunity for someone who enjoys managing multiple moving parts, solving problems, building strong working relationships, and seeing projects through to completion.

If you're the person who keeps everything organized, anticipates problems before they happen, and takes pride in getting things done right the first time, we want to talk with you.

What You'll Own

Installation Planning & Coordination

Manage multiple vehicle installation projects simultaneously, from initial kickoff through final closeout.
Coordinate with customers to confirm vehicle information, installation locations, site requirements, and scheduling availability.
Verify installation scope, equipment requirements, and job details before scheduling technicians.
Coordinate installation appointments, customer communications, and project timelines.

Technician & Field Operations

Assign technicians based on technical capabilities, geographic location, availability, cost, and project requirements.
Ensure technicians have clear instructions, accurate job information, and the equipment necessary for successful installations.
Coordinate installation kickoffs and provide support to technicians working onsite.
Troubleshoot scheduling conflicts, equipment challenges, and other operational issues to keep projects moving.

Documentation & Operational Accuracy

Maintain accurate installation tickets, vehicle information, project status, and customer records using Monday.com, Salesforce, DMP, and other approved systems.
Collect and review installation worksheets, photographs, and required vehicle documentation.
Ensure completed installation records are accurate and submitted to Support for timely closeout.
Provide clear job-completion summaries and maintain visibility into outstanding activities.

Customer Experience & Cross-Functional Collaboration

Serve as a dependable point of contact for customers throughout the installation process.
Communicate proactively regarding schedules, installation progress, changes, and issue resolution.
Partner with warehouse teams to coordinate equipment preparation and deployment readiness.
Assist with technician and customer invoice questions, RMAs, removal and reinstall estimates, pilot programs, and larger fleet deployments.

Continuous Improvement & Technology

Identify opportunities to streamline scheduling, documentation, status tracking, and follow-up activities.
Leverage approved AI, automation, and technology tools to improve operational efficiency and accuracy.
Help strengthen processes that improve installation quality, customer satisfaction, and team productivity.

What You Bring

Required Qualifications

Experience coordinating field services, vehicle installations, fleet operations, or similar multi-location projects.
Proven ability to manage multiple active projects while maintaining accurate records and meeting deadlines.
Strong organizational skills, attention to detail, and consistent follow-through.
Excellent written and verbal communication skills with customers, technicians, and internal stakeholders.
Experience coordinating schedules, resolving operational challenges, and managing changing priorities.
Ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities.
Comfort working with work-management systems, customer records, and digital documentation.

What Will Make You Stand Out

Experience with Monday.com, Salesforce, DMP, or comparable project and customer management systems.
Familiarity with vehicle electronics, GPS tracking systems, onboard cameras, tablets, routers, or related fleet technologies.
Experience supporting field technicians or coordinating equipment installations across multiple locations.
Exposure to transit technology, fleet management, transportation operations, or similar industries.
Experience improving workflows through automation, technology, or process improvements.

The Ideal Candidate

The ideal Installation Coordinator is someone who thrives in a fast-paced environment where priorities can change and attention to detail matters.

You are naturally organized, proactive in your communication, and comfortable coordinating people and resources across different locations.

You don't wait for someone else to identify a problem. You anticipate challenges, find solutions, and follow through until the job is complete.

You understand that successful installation coordination is about more than scheduling appointments. It's about delivering a seamless experience for customers, technicians, and internal teams.

Most importantly, you take personal pride in the quality and accuracy of your work.

What Success Looks Like

In this role, success means:

Accurate Planning: Installation jobs are properly scoped, documented, and ready before technicians are dispatched.
Reliable Execution: Technicians receive the right equipment, instructions, and support to complete installations successfully.
Exceptional Communication: Customers and internal stakeholders receive timely, accurate updates throughout each project.
Complete Documentation: Installation worksheets, vehicle records, and required photographs are accurate and submitted promptly.
Operational Efficiency: Installation tickets progress from kickoff through closeout without unnecessary delays or repeated follow-up.
Continuous Improvement: You proactively identify ways to improve coordination, reduce errors, and strengthen the installation experience.

Our A-Player Attributes

At Transit Technologies, we believe exceptional people build exceptional companies. We look for individuals who consistently demonstrate our A-Player attributes:

Drives Results Relentlessly: Takes action, meets commitments, and delivers results.
Owns It: Accepts accountability and follows through without needing constant direction.
Inspires & Elevates Others: Builds positive relationships and helps teammates succeed.
Thinks Critically & Acts Decisively: Anticipates challenges, evaluates options, and makes sound decisions.
Communicates with Impact: Shares information clearly, proactively, and professionally.
Obsessed with Growth: Looks for opportunities to learn, improve, and develop new capabilities.
Raises the Standard: Takes pride in accuracy, quality, and operational excellence.
Coachable: Welcomes feedback and continuously works to improve.

Why Join Transit Technologies?

Remote Opportunity: Work remotely within the United States while collaborating with a nationwide team.
Competitive Compensation: $20.00 to $24.00 per hour.
Comprehensive Benefits: Medical, dental, and vision coverage, 401(k) with company match, paid time off, paid holidays, and a paid Volunteer Day.
Meaningful Impact: Support technology deployments that help transportation providers deliver safer, more reliable services.
Career Growth: Build valuable experience in field operations, technology deployment, customer coordination, and process improvement.
Collaborative Culture: Join a team that values accountability, problem-solving, continuous improvement, and getting results.

Ready to Make an Impact?

If you're an organized, customer-focused professional who enjoys coordinating complex activities, solving problems, and delivering exceptional results, we'd love to hear from you.

Join Transit Technologies and help keep the technology powering modern transportation moving forward.

Apply today!

Equal Opportunity Employer

Transit Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This posting describes the general nature and level of work performed and is not intended to be an exhaustive list of responsibilities.

Installation Coordinator