Instructional Design Specialist

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Job Description:

The Instructional Design Specialist will support the development of engaging learning solutions for client programs and business stakeholders.

You will work closely with Subject Matter Experts (SMEs) and senior Instructional Designers to create learning modules, develop storyboards, maintain learning content within learning management systems, and support learning program implementation. You will also help collect learner feedback, troubleshoot learning access issues, and contribute to continuous improvements in training effectiveness.

This opportunity suits candidates with instructional design, eLearning development, training, or learning program support experience, particularly those with a background in education, instructional technology, HR development, communications, or multimedia development.

Key Responsibilities

• Support training needs analysis by gathering information and requirements from SMEs and business stakeholders.
• Develop learning content, storyboards, assessments, and supporting materials using established templates and instructional design standards.
• Assist in creating and maintaining eLearning modules using authoring tools and learning technologies.
• Upload, organize, and maintain learning content within the Learning Management System (LMS).
• Troubleshoot learner access, enrollment, and content-related issues within learning platforms.
• Ensure learning materials align with adult learning principles, established learning objectives, and organizational standards.
• Collect, organize, and summarize Level 1 and Level 2 evaluation data and learner feedback.
• Review learning content for quality, accuracy, consistency, and adherence to branding and formatting guidelines.
• Support project timelines, documentation, and learning development activities under the guidance of senior Instructional Designers.
• Explore and incorporate multimedia, gamification, and interactive learning elements to enhance learner engagement and knowledge retention.

Qualifications

• At least 1-2 years of experience in instructional design, eLearning development, training, learning operations, or a related field; internships, academic projects, or portfolio-based experience are welcome.
• Familiarity with instructional design methodologies such as ADDIE, SAM, or similar learning development frameworks.
• Proficiency in at least one eLearning authoring tool such as Articulate Storyline, Rise, Adobe Captivate, or similar platforms.
• Experience supporting or administering content within an LMS environment is preferred.
• Strong written and verbal communication skills with the ability to collaborate effectively with SMEs and cross-functional stakeholders.
• Strong attention to detail with the ability to review and maintain high-quality learning content.
• Analytical and problem-solving skills with the ability to identify and resolve learning content or system-related issues.
• Basic understanding of adult learning principles and learner engagement strategies.
• Experience working with multimedia tools, video editing, graphic design, or gamification techniques is preferred.
• Strong attention to detail and sound judgment in identifying issues and recommending corrective actions.
• Willingness to work in a hybrid arrangement in Makati and follow US business hours.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

About Us

PSG Global Solutions provides recruiting services to staffing companies and other large recruiting operations. We are a rapidly growing RPO with nearly 4,000 employees. As part of the Teleperformance Group, we have a global footprint and service RPO engagements across the Americas, Europe, and Asia. PSG is headquartered in Marina Del Rey, CA.

As part of the Teleperformance family, PSG upholds the highest standards of ethical behavior and legal business conduct. We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants.

If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline. We ensure a zero-retaliation policy, and you may also choose to report anonymously.

You may report issues such as:

• Discrimination, unfair or unequal treatment, or bias

• Violations of applicable laws

• Behavior that goes against our company values

📌 Report online: tp.integrityline.com
📌 Philippines toll-free hotline: 1-800-1322-0136

Protecting Yourself During Recruitment

To protect applicants, please note:

• PSG Global Solutions does not use Telegram or any other instant messaging apps for recruitment or interviews.

• We never request payments for applications, applicant portals, or any other part of the hiring process.

• Always apply only through our official Careers portals.

Once you apply online, you will receive a unique applicant ID that can be verified by authorized PSG representatives. Do not share personal information or documents without this ID.