Instructional Designer

SUMMARY: The Instructional Designer - Learning Experience Design assesses learning needs and designs, develops, and delivers innovative learning solutions aligned with organizational goals, learner competencies, and regulatory requirements across multiple content domains and modality channels. The position includes hands-on development. The instructional designer completes projects from discovery through evaluation and supports ongoing curriculum management, content governance, and learning quality standards.

Reporting to the Instructional Design Director, this position operates independently and collaborates with subject matter experts, program partners, and team members to turn complex information into practical, accessible learning resources across behavioral health, training, and organizational development initiatives.

DUTIES AND RESPONSIBILITIES include but are not limited to:

• Assess learner and performance needs and recommend appropriate solutions in collaboration with the Instructional Design Director and program partners.
• Gather, clarify, and translate complex technical, clinical, and regulatory content into plain-language learning materials and practical guidance, preserving the intended meaning and validating accuracy with appropriate subject matter experts.
• Conduct audience analysis and adapt content, terminology, examples, and learning approaches to learners’ roles, prior knowledge, work settings, and application needs; organize content into logical learning pathways and sequences.
• Develop learning objectives, instructional approaches, storyboards, activities, and assessments aligned with established content standards and learner needs.
• Create learning blueprints and, when projects are handed off, complete design packages for developers; remain available to review the product against the blueprint.
• Build eLearning modules, instructor-led training materials, facilitation guides, scripts, videos, job aids, webinars, and blended learning solutions using appropriate authoring tools.
• Prepare and test courses for LMS delivery, including SCORM packaging.
• Apply department standards for instructional quality, accessibility, usability, and visual consistency.
• Coordinate project responsibilities, reviews, and timelines with the Director and team members.
• Design evaluation measures and feedback mechanisms in partnership with Evaluation/Analytics team members and use data to refine and improve learning solutions.
• Support curriculum planning, content governance across the LMS, EHR knowledge base, and agency websites.
• Develop and maintain learning management system (LMS) documentation, templates, and best practices guides.
• Conduct instructional design reviews and quality assurance checks on learning materials to ensure adherence to standards.
• Support training and mentoring of new design team members or contractors on ID processes and tools.
• Stay current with instructional design best practices, emerging technologies, and industry trends through ongoing professional development.
• Other duties as assigned, demonstrating flexibility and commitment to organizational success.

QUALIFICATIONS –

An acceptable equivalent combination of education, experience, and skill may be considered.

Education:

Bachelor's degree in Instructional Design, Education, Learning Sciences, Human Resources, Communications, or a related field.

Experience:

• Four (4) or more years of experience in instructional design, learning and development, training design, or related field.
• Demonstrated experience designing healthcare, compliance, behavioral health, or regulatory training materials.
• Experience with learning management systems (LMS) administration, course configuration and learning paths.
• Experience designing and delivering training across multiple modalities: eLearning, instructor-led, synchronous, asynchronous, and blended formats.
• Demonstrated experience with video production, editing, and multimedia content creation.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Job Specific Knowledge & Skills:

• Proficiency in eLearning authoring tools such as Articulate Storyline, Rise, or Captivate; ability to quickly master new authoring platforms.
• Working knowledge of SCORM standards.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel) and learning management systems.
• Strong working knowledge of Section 508 and WCAG accessibility standards for digital content.
• Experience with video production tools such as Camtasia, Adobe Premiere Pro, or similar.
• Proficiency with visual design and graphic design software such as Canva, Adobe Creative Suite, or equivalent.
• Demonstrated ability to apply adult learning principles and instructional design models to practical learning outcomes.
• Strong SME collaboration, content synthesis, writing, and plain-language communication skills.

Communication Collaboration & Time Management Skills:

• Strong analytical and problem-solving skills with excellent written and verbal communication abilities.
• Ability to explain complex learning and instructional design concepts clearly to subject matter experts, leaders, and diverse audiences.
• Ability to exercise independent judgment, conduct research, and ask appropriate probing questions to complete necessary tasks.
• Demonstrated ability to manage multiple projects simultaneously with varying priority levels and competing deadlines.
• Comfortable using virtual collaboration tools, including Teams, Zoom, and SharePoint.

Personal Attributes:

• Detail-oriented and organized, with a strong commitment to accuracy, quality, and best practices.
• Demonstrates quality assurance mindset with excellent attention to detail and commitment to accuracy in all work products.
• Demonstrates initiative, independence, sound judgment, and resourcefulness in completing assignments.
• Adaptable and able to manage shifting priorities in a fast-paced, evolving learning environment.
• Comfortable working in a remote environment and maintaining accountability to leadership.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, and fingers to type; answer phones; write; use a calculator; lift and carry materials weighing up to 10 pounds; demonstrate clear vision to read printed materials and a computer screen; use hearing and speech to communicate in person and over the telephone; and drive a motor vehicle on public roads and highways.

SENSORY DEMANDS - The incumbent must spend long hours in intense concentration. The incumbent must also spend long hours on the computer entering information, which requires attention to detail and high levels of accuracy.

MENTAL DEMANDS - There are a number of deadlines associated with this position, which may cause significant pressure. The incumbent must also deal with a wide variety of people on various issues and manage multiple concurrent projects and shifting priorities in a fast-paced, high-stakes environment.

REGULAR WORK SCHEDULE – Varies depending on business needs; however, company normal business hours are 8:00am to 5:00pm, Monday – Friday