Instructional Designer, Senior

A Typical Day in the Life Includes:

• Design and develop standard IAA content — walkthroughs, tooltips, smart tips, task lists, and other in-app guidance — packaged and shipped with Infor's Digital Adoption Platform for CloudSuite ERP products
• Collaborate with SMEs to identify and acquire product content and knowledge through active listening and source material review
• Understand, organize, and integrate CloudSuite ERP product and process information to design in-app guidance that is accurate, concise, and aligned to real user workflows
• Build content directly within the IAA/DAP authoring environment, along with other course authoring tools as needed
• Apply DAP and in-app guidance best practices — including content sequencing, contextual triggering, and minimizing disruption to the user's workflow — to maximize adoption and usability
• Learn and develop additional skills as needed, including new tools, new design approaches, and evolving DAP capabilities
• Complete project management tasks such as updating Jira stories, scheduling, and submitting content for review
• Work closely with SMEs and partner with other departments, including product development and engineering, to gather content and ensure technical accuracy of in-app guidance across CloudSuite modules
• Track and report progress on standard content development projects to senior management, identifying risks or delays and proposing solutions
• Ensure the quality of IAA content through thorough review, testing within the live application, and feedback processes
• By participating in onboarding and continuous education and enablement, become a Subject Matter Expert for the assigned Infor CloudSuite, ultimately achieving and maintaining Infor Certified Professional status

Basic Qualifications:

• Mastery in English language (both spoken and written) with the ability to pass a standard written English proficiency exam
• Advanced knowledge of instructional design and adult learning principles such as ADDIE, SAM, Agile, LLAMA, etc.
• Ability to partner with stakeholders to understand and synthesize complex ERP business processes into effective, in-context learning assets
• Excellent content development and writing skills, with the ability to write clear, concise in-app guidance (walkthroughs, tooltips, task lists) as well as traditional learning materials
• Demonstrated ability to adopt and utilize modern technologies and tools effectively, including Digital Adoption Platforms
• Highly organized with excellent time management skills, ensuring timely completion of projects
• Self-motivated with the ability to work independently and take initiative to drive projects forward to completion
• Flexibility to overlap work hours with US business hours to succeed in a virtual global team environment

Preferred Qualifications:

• Bachelor's Degree in Education, Instructional Design, or a related field
• 5+ years related experience, demonstrating a history of contribution and continuous improvement
• Hands-on experience building content in a Digital Adoption Platform (e.g., Infor Adoption Accelerator, WalkMe, Whatfix, Pendo, UserGuiding, or similar), in addition to traditional eLearning authoring tools
• Prior experience with Infor CloudSuite or another ERP platform, with the ability to quickly learn complex business processes and translate them into in-app guidance
• Experience developing training content for technical software applications and corporate initiatives
• Demonstrated skills with rapid development, including the ability to leverage GenAI tools and capabilities
• Experience using Jira for project management
• Demonstrated ability to work independently, delivering content that meets predefined standards and adapting instructional delivery to various audiences