Insurance Accounts Receivable Supervisor

GENERAL SUMMARY

The Insurance Accounts Receivable Supervisor is responsible for overseeing the day-to-day operations of the insurance A/R team, ensuring timely and accurate processing, follow-up, and resolution of insurance claims. This role supervises staff, monitors performance metrics, and works to improve processes and collections. The Insurance Accounts Receivable Supervisor has strong leadership skills, a deep understanding of insurance billing, and a proactive approach to problem-solving.

ESSENTIAL JOB FUNCTION/COMPETENCIES

The responsibilities and duties described in this job description are intended to provide a general overview of the position. Duties may vary depending on the specific needs of the affiliate or location you are working at and/or state requirements. Responsibilities include but are not limited to:

• Supervise daily operations of the insurance accounts receivable team, including claim submissions, denials, follow-ups, and payment posting.
• Monitor and manage outstanding insurance A/R, ensuring timely follow-up and resolution.
• Train, coach, and evaluate team members to maintain productivity, quality, and compliance with regulations and payer requirements.
• Review outsourced billing performance reports and work closely with the vendor and internal leadership to address trends, performance gaps, or compliance concerns.
• Analyze and report on insurance A/R aging trends, collection rates, and performance metrics to senior management.
• Collaborate with billing, coding, and compliance teams to resolve issues impacting reimbursement.
• Develop and implement procedures and process improvements to optimize collections and reduce denials.
• Serve as a point of escalation for complex or high-value accounts and payer issues.
• Monitor and/or complete special projects and make certain deadlines are met.
• Report trends to senior management.
• Actively attending meetings,
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Well organized with the ability to maintain accuracy and confidentiality.
• Skill in using computer programs and applications including Microsoft Office.
• Skill in planning, organizing, delegating, and supervising.
• Ability to work independently and manage deadlines.
• Ability to coach and motivate team members.
• Ability to handle multiple tasks with excellent problem-solving skills.
• Ability to develop reports and create presentations.
• Must be comfortable educating staff members.
• Demonstrates understanding of business and how actions contribute to company performance.

EDUCATION REQUIREMENTS

• High School diploma or equivalent required.
• Completion of relevant college coursework required; Associate’s degree or higher preferred.

EXPERIENCE REQUIREMENTS

• 2+ years' experience in an accounts receivable position required, supervisory experience a plus. Experience in a Physician Practice preferred.

REQUIRED TRAVEL

• N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%