Insurance Verification & Authorization Specialist - Virtual Assistant
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- Worldwide
- Work type
- Remote
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About Us
Rockstar is an industry-leading staffing company based in Arizona that helps healthcare businesses across the United States streamline operations by connecting them with skilled remote professionals. We partner with talented individuals from around the world, providing meaningful remote career opportunities that empower personal and professional growth.
At Rockstar, we are committed to placing team members who not only meet our clients' operational needs but who also reflect our core values of integrity, excellence, and long-term service. Every placement is an opportunity to make a meaningful difference, for the practice, for patients, and for you.
Job Description
This is a remote position.
Virtual Rockstar is hiring a reliable and detail-oriented Insurance Verification & Authorization Specialist for our client's team to support a growing rehabilitation clinic network based in the Mountain Time Zone. In this fully remote position, you will play a key role in supporting clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families.
This is a full-time, long-term opportunity for someone experienced in insurance verification, prior authorizations, and claims support. The VA will work across multiple clinics, collaborating with in-person staff to reduce workload and improve efficiency.
About Our Client
Our client operates a multi-clinic rehabilitation practice with a focus on improving patient outcomes through compassionate care and operational efficiency. They are expanding administrative capacity with the goal of streamlining insurance processes and reducing the burden on in-person staff.
Why Join This Team?
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Mission-driven environment focused on patient well-being
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High-growth opportunity with room for expanded responsibilities
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Collaborative and supportive leadership team
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Direct impact on clinic operations and patient care
Responsibilities
Insurance-Related Tasks
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Verify patient insurance coverage and benefits (Availity, UHC, Cigna, Medicaid, Medicare, Railroad, regional payers)
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Obtain prior authorizations
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Assist with re-verifications during year-end periods
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Document insurance details in Prompt EMR
Claims & Billing Expansion
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Support claims follow-up and calls to insurance providers (future phase)
Patient Intake & Scheduling
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Assist with intake data as needed
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Support PCCs in insurance-related workflows
Communication & Coordination
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Collaborate with PCCs and admin staff for smooth workflow
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Attend PCC-related meetings and contribute to discussions
Data Entry & Documentation
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Maintain accurate insurance and authorization records
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Use clinic-provided email domain for secure portal access
Requirements
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At least 1 year of experience in medical admin support or VA work
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Familiarity with U.S. insurance verification workflows
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Strong communication and organizational skills
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Fluent spoken and written English
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Comfortable working Mountain Time Zone business hours
Benefits
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Competitive salary commensurate with experience.
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Opportunities for professional development and growth.
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Work in a dynamic and supportive team environment.
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Make a meaningful impact by helping to build and strengthen families across the globe.