INT-2137309 | SERVICEDESK INTERN

Functional Overview: The Service Desk Intern will assist the Service Desk team in prioritizing and responding to incoming tickets and requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. This internship provides an opportunity to gain hands-on experience in IT support and customer service. You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network. Making sound decision-making and flexibility to ensure team dynamics and productivity. Hybrid work setup Competitive salary and benefits HMO + free dependent Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge) Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Duties and Responsibilities: Log, acknowledge, categorize, and prioritize issues or request tickets. Assist in assigning tickets to the appropriate group for further troubleshooting. Monitor and follow up on tickets beyond SLA. Provide users with status updates based on SLA guidelines. Assist in diagnosing and resolving basic hardware and software problems. Provide technical support to end-users, both internal and external clients. Assist in IT support tasks related to Microsoft core business applications and operating systems. Perform additional tasks as assigned by the immediate supervisor. Minimum Competencies: Maintain a respectful, courteous, and positive attitude toward customers and colleagues. Strong ability to communicate effectively with team members and users, both verbally and in writing. Punctual, detail-oriented, and able to work independently. Willingness to learn and develop skills in IT support and customer service. Minimum Qualifications: Currently pursuing or recently completed a Bachelor's/College Degree in Computer Science, Information Technology, or a related field. No prior experience required, though any experience in IT support or customer service is a plus. Customer service-oriented with a resourceful and proactive attitude. Basic knowledge of MS-Windows Environment, MS-Office, and Office 365 applications. Strong communication skills in English, both verbal and written. Basic problem-solving and analytical skills.