INT-9569357 | NOC SYSTEMS ENGINEER I

The Systems Engineer I coordinate and facilitate onsite support to any systems related concerns and issues.  He/she is responsible of maintaining the systems availability and reliability. You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network. Making sound decision-making and flexibility to ensure team dynamics and productivity. Hybrid work setup Competitive salary and benefits HMO + free dependent Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge) Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves Duties and Responsibilities: Acknowledge assigned service requests, incidents or queries via Service Desk according to SLA. Provide Level 1 & 2 Technical support (Physical & Configuration Support) Respond and own until resolution of hardware or software problems Systems implementations and troubleshooting Document Method of Procedures for Maintenance of Hardware and Software initiatives. Assist OSS to perform duties as assigned . Interface with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages Provide Escalation Support to immediate superior. Perform hardware installs, racking and configuring of server and data center infrastructure. Minimum Competencies: Set up administrative passwords and directory permissions Install and maintain anti-virus, firewall and security. Provide hardware and software engineering support for I.T client / server applications. Intervene in situations which require an immediate response such as external virus or malware threats. Select systems, or build them from scratch, along with configuring and integrating them appropriately. Schedule routine maintenance tasks on assigned servers, to ensure that downtime is eradicated. Minimum Qualifications: At least 2-3 years experienced in handling Systems and Servers. Previous experience working with physical servers - troubleshooting, physical repair. Systems & Servers standards and/or related degree with internship. Must be an excellent communicator/facilitator; ability to interface with clients at all level Knowledge in handling Systems & Servers. Such as: Microsoft Server 2012 and above, SQL, LINUX. Basic Networking and MS Office Skills.