INT-D2AC564 | NOC NETWORK TIER 1
- Hiring from
- Philippines
- Work type
- Hybrid
- Posted
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The NOC Network Tier 1 coordinates and facilitates onsite support to any network related concerns and issues. He/she is responsible for maintaining network availability and reliability.
- You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
- Making sound decision-making and flexibility to ensure team dynamics and productivity.
- Hybrid work setup
- Competitive salary and benefits
- HMO + free dependent
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
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Acknowledge the calls and assigned service requests, incidents, or queries via Service Desk according to SLA.
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Monitor the system health and acknowledge alert in the centralized monitoring (Solarwinds NPM)
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Provide Level 1 Technical support (Physical & Configuration Support)
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Respond and own until resolution of hardware or software problems
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Network L1 implementations and troubleshooting
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Document Method of Procedures for Maintenance of Hardware and Software initiatives.
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Assist OSS to perform duties as assigned.
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Interface with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages
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Provide Escalation Support to immediate superior.
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Perform hardware initial installation, racking and configuring of server and data center infrastructure
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Set up and administrative Layer 2 devices.
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Provide hardware and software engineering support for I.T client / server applications.
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Intervene in situations which require an immediate response such as external virus or malware threats.
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Schedule routine maintenance tasks on assigned networks, to ensure that downtime is eradicated.
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At least 1 -2 years experienced in handling network(Specific for Dell devices).
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Knowledge in physical layer(UTP cables, CAT5e, CAT6 etc.)
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Previous experience working with network L1 troubleshooting.
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Network standards and/or related degree with internship.
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Must be an excellent communicator/facilitator; ability to interface with clients at all level
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Knowledge in handling network and access point. Such as: Dell and Ruckus Products.
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Basic Networking(OSI, IP addressing, VLAN, basic routing and Layer 2 devices and STP).