Intake Specialist

The Intake Specialist is responsible for receiving referrals, entering and tracking intake information, completing initial outreach, following up on missing intake documents, and preparing clean handoffs for the next step in the approved PBHC intake workflow. This role is intake-focused and does not own provider matching, clinical assessment, case management assignment, billing decisions, or broad cross-department coordination.

Job Title: Intake Specialist

Location: Anchorage, Alaska (Hybrid)

Reports to: Chief Clinical Officer (CCO)

Job Type: Full-Time W-2 Employee

FLSA Status: Non-Exempt

The Intake Specialist is responsible for receiving referrals, entering and tracking intake information, completing initial outreach, following up on missing intake documents, and preparing clean handoffs for the next step in the approved PBHC intake workflow. This role is intake-focused and does not own provider matching, clinical assessment, case management assignment, billing decisions, or broad cross-department coordination.

POSITION SUMMARY & PURPOSE

The Intake Specialist serves as PBHC's front-end intake role for referral receipt, intake documentation tracking, initial client/referral-source outreach, service-type clarification, intake readiness updates, and structured handoff preparation under the operational access oversight of the CCO.

Intake support: the process of receiving, documenting, tracking, and following up on new client or referral information so the intake can move to the next approved step.

Referral follow-through: the communication and tracking needed to make sure referrals are not lost, delayed, duplicated, or left incomplete.

Client access support: the administrative intake work that helps clients move from referral to the appropriate access pathway without creating clinical, scheduling, or provider-assignment decisions outside the role.

This role ensures PBHC maintains:

• referrals are logged and tracked accurately in the Intake Tracker
• missing referral or intake information is followed up on timely
• intake readiness status is visible to appropriate owners
• intake delays and barriers are routed to the correct owner
• handoffs to scheduling, provider matching, clinical review, or case management review are organized and complete

This role oversees:

• referral receipt and intake tracking
• intake packet and missing-document follow-up
• initial referral-source and client outreach related to intake completion
• stale referral and incomplete referral cleanup
• intake readiness updates and structured handoff preparation

Success in this role is measured by accurate intake tracking, timely outreach, clear documentation, reliable follow-through, appropriate escalation, and staying within the intake-only role lane during routine operations, growth, disruption, staffing transition, or organizational change.

COMPENSATION AND BENEFITS

• Competitive non-exempt hourly wage based on experience
• 401(k) with employer match:
• 100% match (1–3%)
• 50% match (4–5%)
• Paid time off and sick leave per PBHC policy
• Professional development and role-specific growth opportunities

CLOSING STATEMENT

This role offers an important client-access opportunity within Partners Behavioral Health Corporation to strengthen referral intake, client-entry support, and structured handoff readiness. The Intake Specialist plays a key role in ensuring referrals are tracked, followed up on, and routed appropriately so clients can move toward services without unnecessary confusion or delay.