Intake Specialist (Hybrid), Medina, OH

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.

• Answer incoming calls to receive referrals or route the call to the appropriate personnel or department to respond to the matter

• Ensure clients are oriented to the agency in an empathetic, professional and efficient manner while complying with all state and federal regulations.

• Facilitate referrals and linkages to appropriate external and internal services and providers and coordinate care, as needed, for the curation of client treatment.

• Ensure effective communication to potential clients and/or referral sources regarding OhioGuidestone programs and services.

• Confirm insurance information for individuals seeking services with OhioGuidestone.

• Manage the documentation requirements of the intake process within the required time frames and ensuring that all aspects of intake documentation meet or exceed state and federal regulations.

• Maintain confidentiality as required by state and federal regulations.

• Collaborate and consult with Finance Department and Benefit Eligibility Specialists to ensure clean claims for all services billed after the intake process is complete.

• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.

• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.

• Present the Agency in the most positive light with all internal and external contacts.

Education & Experience:

• High School Diploma or GED is required.
• 1+ years’ experience working with children, youth and families in a healthcare setting performing similar responsibilities preferred.

Qualifications:

• Mission driven; strong desire to make an impact
• Effective interpersonal skills; able to interact professionally and courteously with clients, agency personnel, vendors, authorities and other organizations.
• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Ability to customarily and regularly exercise discretion and good professional judgment
• Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
• Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently.
• Ability to maintain relevant, timely documentation as required.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.