Intermediate Feature Analyst

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Old Mutual is a dynamic, purpose-driven organisation where talented people come together to create meaningful impact for our customers, communities and the markets we serve. We embrace diverse perspectives, encourage collaboration and invest in the growth of our people, creating opportunities to build capability and contribute to the success of a trusted African financial services organisation.

The Feature Analyst supports the translation of business needs into clear user stories, functional specifications and requirements that enable effective solution delivery. Working closely with business stakeholders and Agile delivery teams, the role helps clarify requirements and contributes to the development of key artefacts, including acceptance criteria and process documentation.

The role supports a shared understanding of epics and features, ensuring clarity around the business need and the value solutions are intended to deliver. It provides an opportunity to build foundational expertise in functional analysis, stakeholder engagement and Agile delivery practices within a collaborative technology environment.

RESPONSIBILITIES

Feature Product Solution and Development | Product Development

• Analyze and evaluate the feasibility and relevance of proposed features and user stories aligned to business
  goals.
• Decompose epics into features and features into user stories with clearly defined acceptance criteria,
• Ensure alignment with program increments.
• Collaborate with business and technical teams to refine product
  solutions.

Agile Backlog Management | Project / Program / Portfolion Management

• Review the backlog of work for a small projects and reprioritize the work and deployment of project resources to reduce costs and increase the value of the work delivered to the business.
• Manage and analyze requirements and validate with original users, eliminating confusion
• Identify, elicit, and document project/process requirements, using appropriate modeling technique, if required.
• Maintain documentation and traceability throughout project.

Business Requirements Identification | Information Techncoloty / Digital | Business Systems Analysis

• Support collection of business requirements using a variety of methods, such as interviews, document analysis, and workflow analysis, to express requirements clearly and succinctly.

Analysis of "As Is" and "To Be"

• Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Feasibility Studies

• Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.

Enterprise Business Analysis

• Identify solution recommendations to business problems when given fairly well understood business needs at a business unit level.

Customer Experience Mapping | Sales | General

• Perform and implement techniques, such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis, to identify customer pain points, challenges, and hurdles.

Horizon Scanning | GENERAL | INNOVATION

• Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.

Testing | Research and Development

• Provides input into test cases. Validates features against acceptance criteria.

Skills

Competencies

Education

Matriculation Certificate (Matric) (Required)

Closing Date

16 November 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

About Us

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.