Intern

Salesforce Solutions Intern

As a leader in advancing New York’s energy transition, the New York State Energy Research and Development Authority (NYSERDA) has remained a credible, objective and trusted partner in our state’s energy planning as well as deploying new and innovative technologies to expand New York’s economy. NYSERDA has worked for the past 50 years to protect the environment and help New Yorkers increase energy efficiency, lower energy costs and reduce reliance on fossil fuels. NYSERDA engages with stakeholders including residents, business owners, developers, community leaders, local government officials, universities, utilities, investors, entrepreneurs, and more, to develop, invest, and foster conditions that: 

• Attract the private sector capital investment needed to expand New York’s clean energy economy. 
• Overcome barriers to using clean energy at a large scale in New York. 
• Enable New York’s communities and residents to benefit equitably in the clean energy transition. 

Internship Overview

This is a paid internship for current students at an accredited college. The pay rate is $18 to $20 per hour, depending on class year.

Interns must be located in New York State or an immediately adjacent state while working. Interns are expected to follow our telework policy, with a combination of in-office and remote work. Interns work up to 18.5 hours per week during the semester, and up to 37.5 hours per week between semesters, when not attending classes.

Primary Responsibilities

• Salesforce Automation: Assist with documenting existing old workflows, converting approved processes to Flows, and testing automation changes in lower environments before pushing to production
• Duplicate Management: Familiarize themselves with NYSERDA Dupe management tool “Ringlead”. Analyze duplicate records and help identify ways to improve Ringlead deduplication/prevention processes.
• Security and Permissions: Document Salesforce user permission sets, public groups, sharing settings and help identify potential access issues. Provide recommendations to update existing Salesforce Security Internal Audits
• Reporting and Analysis: Assist with creating reports, dashboards, and metrics to support business decisions.
• Documentation and Testing: Maintain technical documentation, test system changes, and record results.
• Project Support: Track assignments in JIRA, participate in team meetings including Daily Standups, communicate progress, and present findings.
• Additional Duties: Assist with other CRM, technology, and process improvement projects as needed.

Minimum Qualifications

• Currently enrolled in an undergraduate or graduate program at an accredited college or university.
• Interest in technology, information systems, data analytics, or business process improvement.
• Preferably majoring in a technical field.
• Strong analytical, organizational, and problem-solving skills.
  Effective written and verbal communication skills.
• Ability to work independently, collaborate with others, and learn new concepts.

Additional Qualifications

• Nice to have: Some familiarity with Salesforce or other business software.
• Experience with Excel, spreadsheets, reporting, or data analysis.
• Exposure to databases, programming, automation, or data visualization.
• Interest in data quality, information security, or process improvement.

Equal Employment Opportunity Requirements

It is the policy of NYSERDA to provide equal employment opportunities to all qualified individuals without regard to race, color, creed, religion, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity or expression (including transgender status), age, marital status, familial status, citizenship status, disability or genetic information or handicap or status as a Vietnam-era or special disabled veteran in accordance with all applicable federal, state and local laws.