Intern - Airfreight Customer Service

Intern - Airfreight Customer Service

Location: Beijing, China

deugro was founded in Frankfurt am Main and is the first company of the deugro group, where is has its focus on global project freight forwarding. Every day the industry and deugro face the challenges of the logistics industry and our employees use their expertise to ensure large cargo is transported safely, effectively, and efficiently, through innovative and creative logistical solutions.

Become a part of our talented deugro team, as we look for a Intern - Airfreight Customer Service in Beijing, China.

• Assist with airfreight import and export operational processes, documentation, and system updates;
• Track shipment status and provide timely updates on transportation progress;
• Support the preparation of shipping documents, reports, and customer-related materials;
• Coordinate and communicate with customers, overseas offices, and service providers on daily operational matters;
• Maintain operational records and ensure documentation accuracy and completeness;
• Support daily operations in accordance with company policies and Standard Operating Procedures (SOPs);
• Assist in collecting and analyzing operational data to identify process improvement opportunities;
• Support transportation execution, customer service activities, and operational coordination tasks;
• Assist in gathering and validating business information required by operational and finance teams;
• Participate in team meetings and training sessions to gain knowledge of international freight forwarding and project logistics;
• Perform other duties assigned by the supervisor.

• Undergraduate or postgraduate student, preferably majoring in Logistics, Supply Chain Management, International Trade, Business English, or related fields;
• Strong interest in international logistics and airfreight operations;
• Good written and verbal communication skills in both English and Chinese;
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint;
• Strong learning agility, accountability, and attention to detail;
• Good organizational and analytical skills;
• Ability to work effectively in a team environment and communicate with stakeholders from different cultural backgrounds;
• Proactive, customer-oriented, and willing to learn;
• Available for at least 3 working days per week for a minimum internship period of 3 months.

What makes us the ideal choice?
A family-owned company established in 1924, has evolved into a leading global specialist in project freight forwarding. Our expertise spans various cargo types including break bulk, out of gauge, dangerous goods, and oversized shipments. Complementing our core services are affiliated entities specializing in transport engineering solutions, global ocean transportation, and specialized transportation assets.

We take pride in our commitment to employees, offering opportunities for long-term career growth, hybrid work arrangements, and flexible scheduling options.

We eagerly seek candidates who possess enthusiasm, passion, and innovative thinking, valuing their ability to translate ideas into action through dedication rather than solely relying on their resume or career history.

We value diversity and welcome all applications - regardless of gender, nationality, ethnic or social origin, religion, disability, age and sexual orientation.

deugro (China) Co., Ltd.
Rachel Liu
Beijing Branch, Unit 1305, Times Square Center,, Building No.2 Yard 10, Wangjing Street, Chaoyang D, Beijing 100102 CHN

www.deugro.com