Intern - People and Stakeholder Engagement

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The intern will support the CXM People and Stakeholder Engagement team in implementing programs that strengthen employee and frontliner engagement, improve experience insights, and sustain collaboration across internal and vendor partners. The role involves assisting in communications, event coordination, data organization, and documentation to help deliver people-focused initiatives aligned with Globe’s customer experience mission.

Detailed Job Description

Role Title: People & Stakeholder Engagement Intern (CXM)
Reporting To: Gigi Santiago, People Engagement & Stakeholder Engagement Lead, CXM

Key Responsibilities:

• Program Support: Assist in planning and executing engagement programs for Globe’s CXM team and frontliner communities (e.g., BPOs, Stores, Field Technicians).

• Communications: Draft and publish internal communication materials such as announcements, invites, and campaign messages through Workvivo, Google Chat, or email.

• Event Coordination: Help organize and document learning sessions, engagement activities, and recognition events — including logistics, attendance tracking, and post-event reports.

• Data Management: Support tracking of participation, learning hours, and feedback results (e.g., Frontliner NPS, CXM engagement scores) through Google Sheets and dashboards.

• Stakeholder Collaboration: Coordinate with internal teams and external partners to ensure deliverables are on time and aligned with engagement objectives.

• Research and Insights: Help gather best practices and insights related to employee and frontliner engagement to inform program design and reporting.

• Documentation: Maintain accurate records of project timelines, attendance, vendor coordination, and communications for audit and continuity purposes.

Preferred Qualifications:

• Background in Human Resources, Psychology, Communication, Marketing, or Business Management

• Strong written and verbal communication skills

• Organized, proactive, and detail-oriented

• Comfortable using Google Workspace (Docs, Sheets, Slides) and tools like Canva

• Interest in Customer Experience (CX), People Engagement, and Frontliner Enablement

Work Setup: Hybrid / Flexible (depending on HR assignment guidelines)

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

About Us

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.