Intern - Salary

The NielsenIQ Customer Success team plays a critical role in transforming how we serve our clients by leveraging innovative tools, data, and insights to help businesses make informed decisions. As a Customer Success Intern, you will support the delivery of client-focused solutions, reporting, and analytical services while developing a strong understanding of the FMCG industry and NIQ's products and services.

This internship provides an excellent opportunity for recent graduates to gain hands-on experience in client servicing, data analytics, market measurement, and business consulting while working alongside experienced Customer Success professionals.

Location: Lagos, Nigeria (Hybrid)

Key Responsibilities

Client Support & Service Delivery

• Support the preparation and delivery of regular client reports, presentations, and insights.
• Assist in responding to client inquiries and resolving routine data or reporting issues.
• Help maintain high levels of client satisfaction through timely and accurate support.
• Support the monitoring and tracking of client requests to ensure agreed service levels are met.

Data Analysis & Reporting

• Assist in analysing market, consumer, and retail data to identify key trends and business insights.
• Support the maintenance of reporting templates, dashboards, and other client deliverables.
• Ensure data accuracy and quality in all reports and presentations.
• Contribute to the development of actionable recommendations based on data findings.

Collaboration & Learning

• Work closely with Customer Success Managers, Operations, Data Science, Retail Analytics, and other internal teams.
• Participate in internal projects aimed at improving client service delivery and operational efficiency.
• Learn and develop expertise in NIQ solutions, platforms, and analytical tools.
• Support knowledge-sharing activities and team initiatives.

Client Engagement

• Assist in building and maintaining positive relationships with clients and internal stakeholders.
• Participate in client meetings, review sessions, and training sessions when required.
• Provide support in preparing presentation materials and meeting summaries.

Qualifications

Education

• Bachelor's degree (completed within the last 1-2 years) in:
• Economics,
• Computer science/Engineering
• Business Administration
• Management Sciences
• Marketing
• Statistics
• Mathematics
• Accounting
• Finance
• Social Sciences or related disciplines

Experience

• 0 to 1 year of work experience, internship experience, National Youth Service Corps (NYSC), industrial attachment, or graduate trainee experience.
• Exposure to data analysis, research projects, customer service, or business reporting will be an advantage.

Skills & Competencies

Technical Skills

• Basic understanding of data analysis, interpretation, and reporting.
• Proficiency in Microsoft Excel and PowerPoint.
• Familiarity with data visualization and analytical tools is an added advantage.
• Strong numerical and analytical aptitude.

Professional Skills

• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to quality.
• Good problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks and work within deadlines.
• Willingness to learn and adapt in a fast-paced environment.
• Strong teamwork and collaboration skills.

Personal Attributes

• Curious and eager to learn.
• Customer-focused mindset.
• Positive attitude and professional approach to work.
• Ability to work independently while seeking guidance when required.
• Passion for data, insights, and helping clients succeed.

What You'll Gain

• Hands-on experience working with leading FMCG market data and analytics.
• Exposure to client management and business consulting practices.
• Training on NIQ tools, platforms, and methodologies.
• Opportunity to build analytical, presentation, and stakeholder management skills.
• A strong foundation to build a future career.

Function: Customer Success
Employment Type: Internship / Graduate Entry-Level Position
Experience Required: 0-1 Year

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion