Internal Trainer & IB Track manager

Corporate Trainer (Learning & Development)

Role Summary

Position title: Corporate Trainer (Learning & Development), a mid-level individual contributor role.

Reporting line: Reports to the Head of People & Culture, with no direct reports. Works closely with department heads and team leads.

Location: Limassol, Cyprus. The role is hybrid, with at least 3 office days a week because training is delivered in person. Occasional travel to other CXM offices is expected (up to 10%). Relocation support can be discussed for strong candidates based outside Cyprus.

General Purpose

The Corporate Trainer helps CXM employees become productive, compliant and confident sooner. The role designs, delivers and measures training across onboarding, product and process knowledge, regulatory compliance, and professional skills, so that all teams work to one consistent standard.

Specific Objectives (First 12 Months)

1. Structured onboarding. Launch a standard onboarding programme for all departments within 6 months. Target: new hires reach full productivity sooner (time-to-productivity agreed with each department) and new-hire satisfaction of 85% or higher.
2. Compliance training. Make sure 100% of employees finish mandatory regulatory and compliance training (for example AML, data protection and conduct) by the required dates, with records ready for audit at all times.
3. Annual training plan. Agree a company-wide training plan with department heads within the first 3 months, based on a skills-gap analysis, and deliver at least 90% of it during the year.
4. Evidence of impact. Measure every core programme against agreed targets: participant satisfaction of 4.2/5 or higher, plus at least one business measure per programme (such as error rates, QA scores or time to proficiency).
5. Training library. Build a central, current library of training materials and e-learning modules on the company's LMS, covering at least 80% of recurring training needs.

Key Activities

• Assess needs: Run skills-gap analyses with department heads, using performance data, QA results and audit findings to set training priorities.
• Design programmes: Create training content, including facilitator guides, presentations, e-learning modules, job aids and assessments, using a recognised method such as ADDIE.
• Deliver training: Run in-person and virtual sessions for groups and individuals, from onboarding cohorts to refresher and upskilling workshops.
• Run onboarding: Coordinate the onboarding journey for new hires with HR and hiring managers, from day one to the end of probation.
• Manage compliance training: Schedule mandatory training, track who has completed it, follow up when it is overdue, and keep records ready for regulatory audits.
• Measure and report: Collect feedback and assessment results, and report programme results and completion rates to the Head of People & Culture each quarter.
• Run the LMS: Manage the learning management system: upload content, enrol learners and keep the training library current.
• Coach subject-matter experts: Help internal experts turn what they know into effective training sessions, and run train-the-trainer sessions.

Key Competences

Required

• Instructional design: Can turn a business problem into a structured programme, with clear learning objectives, matching activities and an assessment that shows the objectives were met.
• Facilitation: Keeps groups of 5 to 30 people engaged, in person and online, and adapts the pace and depth to the audience, from new joiners to senior staff.
• Training evaluation: Uses models such as Kirkpatrick to link training to measurable results and can present those results clearly to managers.
• Stakeholder management: Agrees priorities with several department heads and gets their commitment to release staff for training.

Preferred

• Experience in a regulated environment such as financial services, fintech or online trading, including compliance training.
• Hands-on experience running an LMS and using authoring tools such as Articulate 360 or Adobe Captivate.
• A recognised training qualification such as CIPD in L&D, ATD/CPTD or a train-the-trainer certificate.
• Fluent English is required. Greek or Russian is an advantage.

Likely Current Job

For recruiters: where to find candidates.

• Same role elsewhere: Corporate Trainer, L&D Specialist or Training & Development Specialist at a Cyprus-based broker, fintech, bank or payments company.
• Similar roles: Onboarding Specialist, Training Coordinator or Instructional Designer at a mid-sized company, especially in a regulated industry.
• Customer operations: Customer Support or Sales Trainer, or Quality & Training Lead, in a contact centre or customer-operations team. These people have strong delivery skills and are often ready to move into company-wide L&D.
• Compliance: Compliance Training Officer, or a compliance analyst who has run AML and conduct training.
• Consultancies: Learning Consultant at a Big Four firm or HR consultancy, looking for an in-house role.

Why Join CXM

• You build the function. You design CXM's training from the ground up, not keep someone else's slides up to date. Your programmes become the company standard.
• Your work is visible. You work directly with the Head of People & Culture and with every department head, and you report results to leadership every quarter.
• Your impact can be measured. Every programme has agreed targets, so you can show what changed because of your work.
• You gain regulated-industry experience. You build compliance and product training in financial services, which is valuable for a long-term L&D career.
• You keep learning. You get a budget for your own professional development, including certifications such as CIPD or ATD. [Amount to be confirmed by HR]