International Consultant - E-learning Design and Development Consultant – Mental Health for Managers (SSA)

Background

The Organization for Security and Co-operation in Europe (OSCE) with 57 participating States is the world’s largest regional security organization. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis.

For more detailed information on the structure and work of the Secretariat, please see: http://www.osce.org/secretariat

The Department of Human Resources (DHR), through its Occupational Safety and Health (OSH) function, supports the health, safety and wellbeing of personnel across the OSCE Secretariat and executive structures, including psychosocial support, prevention, staff wellbeing and support to managers. Managers play a central role in recognizing early signs of distress in their teams, responding appropriately, modelling healthy work practices and connecting staff to available support.

OSH has identified the need for a dedicated mental health learning programme for managers that is tailored to the OSCE context, can be managed and tracked by the Organization, and is concise, scalable and accessible to approximately 600 managers across all duty stations. The assignment covers the technical design and development of a 1–2-hour, self-paced, interactive e-learning course “Mental Health for Managers”, which complements OSH’s existing psychosocial support services and training offer for managers.

For more detailed information on the structure and work of the Secretariat, please see: http://www.osce.org/secretariat

Objective Of Assignment

The objective of the assignment is to design and develop a self-paced, interactive (Level 3) e-learning course of 1–2 hours learning time on mental health for OSCE managers, tailored to the OSCE context and delivered as a SCORM 1.2 package for deployment on the OSCE Learning Management System (LMS). The course will cover mental health literacy, self-care, supportive workplace behaviours, organizational culture and duty of care, and will prioritize storytelling, practical workplace scenarios, reflection and learner interaction over content volume.

Duration Of Assignment

The assignment is expected to take place from 2 November to 31 December 2026. The work will be fully home-based; no travel is foreseen. Coordination and review meetings with OSCE will be held virtually.

Tasks And Responsibilities

Under the overall supervision of the Senior Psychologist, Occupational Safety and Health (OSH), the successful candidate(s) will be tasked with the following duties:

• Conduct a learning needs analysis to identify target audience needs, key performance gaps and learning requirements of OSCE managers.
• Review existing content and relevant OSCE materials, including information on OSCE support mechanisms, to identify opportunities for contextualization and alignment with organizational priorities.
• Draft learning objectives, expected outcomes and learning activities, and map the content and learner journey, including key content areas, interactions and opportunities for reflection and knowledge application.
• Develop the course structure and storyboard/content script in collaboration with OSCE, including learning flow, scenarios, interactions, knowledge checks and assessments, applying adult learning and instructional design principles.
• Collaborate with OSCE subject matter experts to validate content accuracy and relevance, and obtain OSCE approval of the storyboard prior to development.
• Develop the self-paced course in Articulate Rise 360 using a consistent design template aligned with OSCE branding and visual identity guidelines and agreed accessibility standards, including Level 3 interactive elements (e.g., audio, video/animations, hotspots, scenarios, custom interactions).
• Produce and integrate multimedia assets provided by or developed in collaboration with OSCE.
• Conduct internal quality assurance and testing, incorporate consolidated OSCE feedback over three review rounds (one on the script, two on the developed course), and finalize the course.
• Export the course as a single SCORM 1.2 package, support test deployment on the OSCE LMS, and hand over editable source files and associated media assets to an OSCE Articulate 360 account.
  
  

Deliverables

• Content map with agreed learning objectives, learner journey and high-level learning experience design, approved by OSCE - by 20 November 2026.
• Content script/storyboard finalized and approved by OSCE prior to development - by 4 December 2026.
• Interactive course prototype and complete draft course (1–2 hours learning time, Level 3 interactivity) submitted for OSCE review - by 18 December 2026.
• Final course approved by OSCE, delivered as a SCORM 1.2 package deployable on the OSCE LMS, with editable source files and media assets transferred to OSCE - by 31 December 2026.
  
  

Necessary Qualifications

• A minimum of 5 years of working experience in instructional design and development of interactive e-learning for adult learners, preferably for UN or other international organizations;
• Demonstrated experience with Articulate 360 (Rise 360), SCORM 1.2, LMS deployment and accessibility standards, and with scenario-based, learner-centred design;
• Demonstrated experience developing learning content on workplace mental health and well-being; experience working with international organizations or similarly complex multicultural organizations is highly desirable;
• Professional fluency in English with excellent communication (both oral and written) skills; professional fluency in another OSCE official language would be an asset;
• Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities;
• Ability and willingness to work with people of different cultural, and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity;
• Computer literate with practical experience using Microsoft applications.
  
  

Remuneration Package

Remuneration will be based on the selected consultant's/expert's qualifications, experience, the tasks and deliverables for this position and in accordance with the OSCE established rates.

If you wish to apply for this position, please use the OSCE's online application link found under https://vacancies.osce.org/ .

The OSCE retains the discretion to re-advertise/re-post the vacancy, to cancel the recruitment or to offer an appointment with a modified job description or for a different duration.

Only those candidates who are selected to participate in the subsequent stages of recruitment will be contacted.

The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious, ethnic and social backgrounds to apply to become a part of the Organization.

Candidates should be aware that OSCE officials shall conduct themselves at all times in a manner befitting the status of an international civil servant. This includes avoiding any action which may adversely reflect on the integrity, independence and impartiality of their position and function as officials of the OSCE. The OSCE is committed to applying the highest ethical standards in carrying out its mandate. For more information on the values set out in OSCE Competency Model, please see https://jobs.osce.org/resources/document/our-competency-model .

Please be aware that the OSCE does not request payment at any stage of the application and review process.