International Guest Services (French/Italian/Spanish/Portuguese)

Job Description This is a remote position. You need to be fluent in English and 2 of the other languages. ESSENTIAL FUNCTIONS Receives and handles special requests from non-English-speaking groups and individual guests. Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements. Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events. Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions. Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests. Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary. Available at Immigration and Customs inspections, etc. Conducts Embarkation/Disembarkation talks when numbers of non-English-speaking guests requires. Available to act as translator for non-English speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, Senior management. Coordinates announcements and the translation/printing of the Freestyle Daily, into the required languages relative to the non-English-speaking guest ratio on board each cruise. Available to make updates to other printed collateral where changes occur, including Menus, Shore Excursion Order Forms etc.