International Patient Coordinator - Dental Tourism

About Nexwell

Nexwell is a medical tourism company. We arrange dental implants, veneers and cosmetic treatment for international patients, mainly from the US, the UK and Europe, at contracted, Ministry-licensed clinics in Istanbul, Antalya and London. Patients get a fixed, all-inclusive package and one team that coordinates everything, from the first message to the flight home.

We're growing, and we need patient coordinators who make every patient's journey smooth, safe and well-organised, from booking to aftercare.

Where and when you'll work

• Antalya: office-based with hybrid flexibility.
• Istanbul and London: fully remote.
• US hours are a must. Most of our patients are in the US, so your working day overlaps with US business hours: roughly 16:00-00:00 Türkiye time, or 13:00-21:00 London time.

What you'll do

• Take over booked patients from the sales team and be their main point of contact until they are home and recovered.
• Plan each trip: flights, airport transfers, hotel, clinic appointments and treatment schedule.
• Communicate with patients in English by WhatsApp, phone and email. Answer questions quickly, clearly and honestly.
• Work closely with our contracted clinics so that appointments, treatment plans and documents are ready on time.
• Collect and share medical documents, X-rays and treatment updates securely and on time.
• Follow up after treatment: check-ins, aftercare reminders, reviews and referrals.
• Keep the CRM accurate every day. No patient is left without a next step.

What we're looking for

• C1-C2 English. You'll talk to American and British patients all day, so you need to be fluent, clear and reassuring.
• 2+ years of experience in patient coordination, health tourism, hospitality, travel operations or another customer-facing role.
• Available to work US hours on a regular basis.
• Highly organised. You plan ahead, double-check details and don't need chasing.
• Calm, empathetic and solution-focused when plans change at the last minute.
• Based in Antalya, Istanbul or London.
• Bonus: German, Russian, Arabic or French, or knowledge of dental terms.

What we offer

• Fixed monthly salary + performance bonus
• Hybrid office in Antalya, or fully remote in Istanbul or London
• Full training on treatments, packages and our coordination process
• A fast-growing international team where results get noticed quickly

How to apply

Apply via LinkedIn with your CV AND send a 60-90 second voice note or video in English on WhatsApp to +90 532 400 79 10. Tell us about a time you handled a difficult situation for a guest or patient and how you solved it.

Applications without the voice note won't be reviewed.