International Student Adviser (REDEPLOYMENT APPLICANTS ONLY)

Background: The International Student Adviser is a key member of the Student Support Hub, the University's first point of contact for students seeking advice, guidance, and support. Working within the Student Experience Directorate, the postholder provides specialist guidance on immigration, visa, and university-related matters, ensuring international students receive accurate, timely, and culturally sensitive support. The role contributes to an inclusive student experience, supporting successful transition, engagement, and compliance throughout the student journey.

Responsibilities: Provide specialist advice on immigration, visa, and university procedures to international students through a range of channels. Support students in understanding and meeting regulatory requirements, maintain accurate records, and respond to complex enquiries professionally and sensitively. Contribute to induction and engagement activities, collaborate with internal departments and external agencies, and promote an inclusive and welcoming student experience. Ensure advice remains current, accurate, and aligned with relevant legislation and university policies.

Person Specification: We are seeking an experienced and student-focused professional with a degree, or equivalent experience, in Higher Education, student support, or a related field. The successful candidate will possess a good working knowledge of UK immigration and visa regulations (IAA Level 2 standard desirable), experience providing specialist advice to students from diverse backgrounds through a range of channels including email, telephone, and face-to-face or online appointments, and strong organisational, record-keeping, and communication skills. They will demonstrate the ability to manage sensitive enquiries with empathy and cultural awareness, alongside a strong commitment to equality, diversity, inclusion, and continuous professional development.