Investigator II - Southeastern Region

Job Purpose

To provide LP product support leadership within an assigned region by performing on-site technical services, including warranty inspections, installation trainings, and product knowledge seminars. To deliver real time product performance data to internal LP customers (Quality, Manufacturing, Sales & Marketing) to ensure continuous product quality improvement and increased customer satisfaction.

We’d love to meet you if...
… you’re energized by big challenges and creating a plan to meet the challenge
… you enjoy working with others to deliver great work
… you’re innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

• Maintain strong alliances with regional GSMs, MDMs and CMs by supplying technical support services for LP products in the marketplace
• Provide leadership within an assigned territory by facilitating the management of our product warranties, including the inspection of warranty claims, the evaluation of product performance, the assessment of field applications, and the negotiation of warranty settlements
• Deliver excellent customer service by providing expert technical advice on the proper application and installation of LP products to our Distributors, Retailers, Builders, and Homeowners
• Partner with the LP Sales Team as a product and building science resource to increase their knowledge and understanding of LP products and their proper field applications.
• Facilitate claims resolution in a manner exhibiting excellent customer service for the customer within the applicable warranty guidelines
• Work with LP Quality and Corporate Marketing as a technical field resource to incorporate the “Voice of Customer” (VOC) into our product attributes and literature
• Provide product technical knowledge and field support services to Corporate Legal in the resolution of litigious claims
• Maintain and dispense technical knowledge on manufacturing methods, quality procedures, industry and company installation requirements, and all other information needed to effectively answer technical inquires
• Provide real time field product performance information to Quality, Manufacturing, Sales, and Marketing
• Home office with frequent overnight travel required to meet with distributors, retailers, builders, contractors, and other customers

What do I need to be successful?

• 5 +years of experience in the housing, building science, or building products industry
• Any equivalent combination of education and experience that demonstrates the ability to perform responsibilities of this position
• Demonstrated knowledge of Louisiana-Pacific products
• Demonstrated competence in building science.
• Ability to operate effectively within a multi-discipline team
• Excellent understanding of single family and light commercial building practices.
• Knowledge of effective training methods and techniques
• Knowledge of plant operations

Education

• Bachelor’s degree in a building science, basic sciences, architecture or related fields, or a combination of education and experience that demonstrates capability

Work Environment

• Home Office