Investigator, Special Investigation Unit

Investigator – Special Investigation Unit (SIU)

You’re the kind of INVESTIGATOR who puts your investigative instincts to work PROTECTING WHAT MATTERS MOST.

The Opportunity

You have a natural curiosity, an eye for detail and a determination to uncover the truth. You know that a successful investigation is about more than identifying inconsistencies — it's about gathering facts, asking the right questions and following the evidence wherever it leads.

At AMA Insurance, we're looking for an experienced Investigator – Special Investigation Unit (SIU) to help us identify, investigate and prevent insurance fraud.

In this role, you'll investigate suspicious insurance claims, assess evidence and provide well-supported findings that help our Claims team make informed decisions. You'll work closely with claims professionals, law enforcement agencies and industry partners to protect the integrity of our insurance operations.

Your investigative expertise will also help strengthen fraud awareness across the organization, giving our teams the knowledge and confidence to recognize potential fraud before it becomes a bigger problem.

If you're someone who values integrity, thrives on solving complex problems and takes pride in getting to the truth, this could be the opportunity you've been looking for.

A Place to Belong

AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one million members — everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work.

At AMA, we believe in Treating You Like Family (TYLF). That means looking out for one another, doing what's right and creating an environment where people feel supported, respected and empowered to do their best work.

What Moves You

• You're naturally inquisitive. When something doesn't add up, you ask questions, examine the details and dig deeper until you understand the full picture.
• Integrity isn't just something you talk about — it's how you approach every investigation, decision and interaction.
• You have a sharp analytical mind and know how to separate facts from assumptions to arrive at fair, objective and defensible conclusions.
• You're an effective communicator who knows how to ask difficult questions, conduct interviews and build trust with people from different backgrounds.
• You understand the importance of discretion, confidentiality and professionalism when handling sensitive information.
• You're comfortable working independently, managing competing priorities and adapting when an investigation takes an unexpected turn.
• You enjoy sharing your knowledge and helping others strengthen their investigative skills.
• You believe that preventing fraud is just as important as detecting it.

What You'll Do

• Investigate suspicious or potentially fraudulent insurance claims, using sound investigative practices to gather, verify and evaluate information.
• Conduct investigative interviews, assess evidence and identify inconsistencies or indicators of potential fraud.
• Prepare accurate, timely and well-supported investigative findings and recommendations to assist Claims professionals with claim adjudication.
• Work collaboratively with Claims teams to identify potential fraud indicators, strengthen investigative practices and support effective claims handling.
• Provide guidance and share investigative techniques with claims handlers to build awareness and improve fraud detection capabilities.
• Support underwriting teams with risk selection and analysis when investigative expertise is required.
• Develop and maintain effective working relationships with law enforcement, fire officials, government agencies and insurance industry organizations.
• Ensure investigations are conducted in accordance with applicable legislation, legal principles, company policies and established claims handling procedures.
• Help identify opportunities to control claims costs and reduce the financial impact of insurance fraud.
• Stay informed about emerging fraud trends, relevant legislation, case law, insurance products and industry developments.
• Contribute to departmental objectives while maintaining high standards of professionalism, service and investigative quality.

What You've Done

• You bring extensive experience in a law enforcement capacity, with a strong foundation in investigative practices and techniques.
• You have a comprehensive understanding of applicable legislation, the criminal justice system and legal principles relevant to insurance fraud investigations.
• You're experienced in conducting investigations, gathering and evaluating evidence, and applying effective interviewing techniques.
• You understand recognized fraud detection and investigation methods and know how to apply them to complex situations.
• You have a solid understanding of insurance claims handling practices and the property and casualty insurance industry.
• You're skilled at analyzing information, identifying relevant facts and developing clear, supportable conclusions.
• You have strong written and verbal communication skills and can work effectively with claims professionals, law enforcement agencies and external industry partners.
• You're highly organized, resourceful and capable of managing your workload independently while meeting established timelines.
• You demonstrate sound judgment, professional integrity and a commitment to ethical investigative practices.
• You're able to accommodate travel and varying work schedules as operational needs require.
• You're committed to continuous learning and maintaining your professional knowledge.

The following would be considered assets:

• Active membership in a local insurance fraud or investigators' association.
• Chartered Insurance Professional (CIP) designation through the Insurance Institute of Canada or another relevant insurance accreditation.

Why AMA?

At AMA, the work you do matters. You'll be part of an organization that values integrity, collaboration and doing what's right for our members.

You'll have the opportunity to apply your investigative expertise to meaningful work, collaborate with experienced insurance professionals and contribute to protecting our members and the organization from insurance fraud.

We don't just investigate claims. We protect trust.

If you're ready to put your investigative skills to work in an organization where your contributions make a difference, we'd love to hear from you.

Apply today and discover what it means to belong at AMA.

WORK MODEL:

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

About Us

AMA is a membership organization representing a million Albertans across the province. We offer roadside assistance, travel, registries, insurance, driver education, a member rewards program, community events and more. But we’re more than our products and services; we’re about a shared commitment to what we call TYLF—Treat You Like Friends and Family. If you’re looking for an inspiring career in a workplace where every exchange comes from a place of genuine care and connection, you’re our kind of people!

Accommodations

We offer accommodations for all applicants with disabilities in all stages of the recruitment process. If you require an accommodation, please advise your Talent Scout during your job application, and we will work with you to meet your unique needs.