IP Telephony Administrator

• IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems. • IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels. • Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities • Perform Move/Add/Change/Delete requests on CUCM, CUC, CME (phone provisioning, voice mail provisioning, extension mobility pin reset, voice mail pin reset, etc.) • Provide exceptional customer service remote support to our managed services partners and clients • Monitor for requests and alerts and using IPcenter Required Expertise • Good understanding of IP networking, IP addressing/subnetting • Well versed with Cisco Unified Communications Manager 6.x through 9.x, Unity Server, Unity Connection • Basic understanding of Cisco IOS (basic configuration of Cisco routers and switches) • Experience using ticketing systems (such as Remedy, Track-it) • Capable of thriving in a fast paced environment and passion for learning • Ability to develop and articulate a congruent troubleshooting strategy • Cisco certifications are preferred (CCENT, CCNP, CCNA, CCNA-Voice) **Fluency in French and/or Spanish preferred***