IRIS2 Head of Service and Operations

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Job Overview

We are seeking an experienced Service & Operations manager to join the IRIS2 and OneWebNext program.

The mission is two folds:

• Contribute to the definition of the Service and Operations to the IRIS2 project and their implementation with in the Eutelsat Scope of work which are i) to be the reference for the Low Earth Orbit (LEO) shell implementation of the S&O, and ii) implementation of the S&O within the Toulouse Ground Control Center (GCC)
• Lead the implementation of the OneWebNext Service and operations i) in a seamless continuation of the OneWeb GEN1 and ii) in synergies/compliance to the IRIS2 program

Mission

The Service & Operations Manager reports to the Eutelsat Program Director. Key external interfaces include the Consortium S&O manager, the European Commission and ESA representatives. Internal interfaces within Eutelsat are all the Delivery Managers of the various verticals (LEO H L1, LEO-H L2, Ground, UT), and to Eutelsat Center of Competencies in particular the Operation Department

The mission includes the delivery of the services and operations with the required quality and performance, the management and control of the allocated budget, and the management of the resources functionally allocated to this activity,

IRIS2:

Ensure that Services & Operations requirements, commitments, constraints and operational objectives are consistently addressed throughout the IRIS² programme lifecycle, from definition and design through development, deployment, operational acceptance and long term service provision and delivery. This is done in interface with the S&O group and manager of the SpaceRise consortium

The role also ensures that the Services & Operations implications of the agreed programme and contractual baseline are correctly understood, flowed down, implemented and verified across the LEO-H segment and other scope of responsibilities for EUT like the ones in the Ground segment and the Toulouse GCC

OneWebNext

Ensure the implementation of all services and operations as per the commercial commitments and in relation with the operation team of OneWeb

This will be done in synergy with IRIS2, and very importantly within the architecture and security constraints of this program

What You’ll Do

• Act as the senior Service & Operations Manager within the program ensuring that the Eutelsat will fulfil its obligations related to the Service and operations of IRIS2. Specific focus will be put on the operational infrastructure and the three Ground Control Centres that are to be prepared, operable, handed over and run in accordance with programme requirements. Among the three GCC you wil be accountable of the performance of the on located in Toulouse
• Be accountable for the preparation, consolidation, review, endorsement and delivery of the Eutelsat contribution to the Service & Operations programme deliverables, including the Integrated Logistic Support Plan, Obsolescence Management Plan, Operations Engineering Plan, and Operations & Maintenance Plan.
• Manage and be accountable of the Fixed Firm budget allocated of the IRIS2 activities and for the preparation of the operations of OneWebNext
• Be proactive to identify synergies between the two program to optimise thebudget
• Be accountable of implementing OneWebNext services within the constraints imposed by IRIS2 because of the shared resources between the two programs

What You’ll Need

• More than 10 years of experience in program management, including all the aspects: Program deliveries, budget control, resources management, Risk & Opportunities portfolio management,
• Extensive senior level experience in satellite communications, telecommunications or other mission-critical service environments, with demonstrated responsibility for complex operational and service related activities.
• Solid understanding of end-to-end satellite service architectures and operations, including the interaction between space, ground, network, IT and service delivery environments.
• Ability to operate effectively in a multi company, shared governance environment, balancing collective programme responsibilities with clearly established contractual and organisational boundaries.
• Strong stakeholder management, negotiation, and communication skills, with the ability to interact with senior industrial and institutional stakeholders.
• Experience with ESA, European institutions, governmental satellite communications or comparable large institutional programmes would be highly desirable.
• Fluent English with excellent written and verbal communication skills.
• Eligibility for the security clearance required by the programme.

Where You’ll Work

The position will be based within the Eutelsat IRIS2 and OneWeb Next project which is based in Issy Les Moulineaux or Toulouse with 30/50 % availability to go to one or the other site..

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