IS Epic Manager - Patient Experience

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

Education

Required - High School diploma or equivalent

Preferred - Bachelor's degree in Healthcare or Business Administration or related field

Work Experience

Required - 7 years related healthcare or project and team management experience including two years in a supervisory/management capacity (experience should include leading large, complex system integration efforts or large software application projects)
Preferred - Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Strong partnering, coaching, and mentoring skills.
• Strong budget and schedule management skills ensuring the business community is engaged in the project.
• Problem solving skills and continuous process improvement skills.
• Time management skills and the ability to prioritize multiple projects simultaneously.
• Ability to remain dedicated to client service.
• Judgment skills to think clearly in complex, dynamic situations.
• Strong organizational skills with attention to detail.
• Negotiation skills to work with various parties towards a mutually acceptable business solution.
• Ability to work flexible schedule, such as evenings, nights, weekends, extended shifts, etc.

Job Duties

• Manages projects effectively to meet client requirements.
• Delivers applications that adhere to standards and support initiatives.
• Leads and develops team members to reach full potential.
• Participates in activities for personal growth and development.
• Interacts with customers strategically and effectively.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

About Us

Ochsner Health is the leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. For 12 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana. Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years. Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region. In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries. Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians. To learn more about how Ochsner empowers people to get well and stay well, visit https://www.ochsner.org/.

Ochsner Health is proud to be an Employer of Choice.

• Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024
• Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare
• Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace
• Ranked as a 2023 Top Workplace in the USA! The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces.
• Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune
• Earned 2022-2023 Great Place to Work Certification™
• Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023

Opportunities listed here represent open positions at Ochsner Health and Ochsner Health managed entities.