Issues & Material Controls Specialist | S2 | Retail & Commercial Banking | Milton Keynes | Internal Mobility

Issues & Material Controls Specialist | S2 | Retail & Commercial Banking | Milton Keynes | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Financial Crime, Customer Outcomes & NFR Governance (FCCOG) is looking for an Issues Management & Material Controls Analyst. Based out of Unity Place, Milton Keynes or locations like Belfast, Glasgow or Bradford. FTC till December 2027.

The Issues Management & Material Controls Analyst will be part of a team which maintains a single and central framework for the management of issues, while supporting 1LOD governance for the material-controls framework. The role will support the effective tracking and remediation of issues and audit actions, contribute to a excellent controls culture, and support material-controls governance, reporting and disclosure activity.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Support the maintenance of a single and central framework for issues Management, helping to ensure action plans are appropriately recorded and remediation is tracked through to complete and timely closure, with a focus on reducing past-due actions and risk.
• Support Internal Audit and External Audit engagement and requests, ensuring requests are logged, tracked and progressed completely, accurately and on time; assist with reviewing new audit issues and escalate delivery matters where appropriate.
• Support business areas in their engagement with Internal Audit and External Audit, working closely with Controls Partners and wider stakeholders to help resolve dependencies and achieve timely governance outcomes.
• Support the production and coordination of complete, accurate and timely reporting and MI on issues management, audit engagement and material-controls governance, including status, remediation and inventory completion.
• Support the end-to-end 1LOD material-controls governance cycle, including scope and definitions, inventory completion, quality assurance, process tooling workflow, governance feedback, reporting, disclosure-readiness activity and post-implementation review.
• Undertake analysis of issues to identify themes and trends, contribute to recommendations and improvements, and collaborate with Compliance, Risk, Internal Audit, External Audit and other stakeholders while supporting senior colleagues and relevant governance forums.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Experience in risk, controls or controls assurance, including supporting the identification, assessment, tracking and reporting of risks and issues. (Required)
• Great working knowledge and practical experience of Controls and Controls Frameworks, including governance, assurance and Control Indicators. (Required)
• Experience supporting Internal Audit / External Audit engagement, issues management, remediation tracking or governance reporting. (Preferred)

Education

• Educated to Degree level or relevant professional qualification. (Preferred)
• Relevant professional qualification or practical experience in a risk, controls, audit or related discipline. (Preferred)

Languages

• English (Required)

Hard Skills

• Good knowledge of risk & controls frameworks and governance principles, with the ability to support assessment of control scope, quality, completeness and adherence to standards. (Required)
• Good risk and controls assurance capability, including the ability to identify and communicate control weaknesses, issues and governance risks, escalating or seeking guidance where appropriate. (Required)
• Great analytical and reporting skills, with the ability to interpret control information, identify themes and trends, and contribute to clear management information and escalation reporting. (Required)
• Effective stakeholder engagement skills, with experience working collaboratively across Risk, Compliance, Internal Audit, External Audit and business teams. (Required)
• Experience using governance, risk and control workflow tools. (Preferred)

Soft Skills

• Great communication and stakeholder engagement skills, with the ability to tailor information to different audiences. (Required)
• Excellent problem-solving, planning and delivery skills, with the ability to organise work effectively and remain resilient in challenging circumstances. (Required)
• Collaborative, customer-focused approach with the ability to work across Audit, Issues, Material Controls, Compliance and Risk stakeholders, demonstrating accountability, teamwork and a willingness to learn and develop. (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £37,762-£56,642 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

SECONDMENT OR FTC ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms and choose to apply for this Santander fixed term vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role. Please also note that if the role you accept is a secondment role, this change will also apply to your substantive/home role (i.e. the role to which you would normally return at the end of your secondment): you will no longer be TSB Legacy for either your secondment role or your substantive/home role with effect from the start date of the secondment role. If you have any questions about what this means, you should raise them during the application process or log a ticket with Ask HR.
• If you are currently employed by TSB and the role you accept is a secondment role (rather than a fixed term contract), this will not impact the terms and conditions of your substantive/home role (and you will remain employed by TSB on your current terms and conditions until your employment transfers to Santander under TUPE).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Anna Brassington – anna.brassington@santander.co.uk

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen?

It starts with you. It starts here.