Job Description This is a remote position. Location: Remote Engagement Type: Project-based Assignment; B2B Contract(Outside IR35) Duration: 6 months with auto renew Timezone : CET ± 3 hours Be part of our Global Engineering Network! One of our clients in the Media sector is looking for an expert to provide specialist IT Support services under a defined project scope. The IT administrator will be responsible for ensuring that Corporate IT assets and their correlated hardware operating without problems. Key Deliverables: Provide to users support and assistance on Windows and MacOS where required Maintain, support and administer Internal IT infrastructure Work in a Global IT Service Desk function, logging all incidents and requests, their acknowledgements and their resolutions Ensuring that all support tickets are handled effectively Work closely with other departments to maintain systems uptime Proactively monitor and audit the health and availability of systems Update the internal knowledgebase with technical documentation and manuals Provide user management for different systems according to predefined profiles Support roll-out of new applications and services Test and evaluate new technologies (both hardware and software) Work with Security teams to support with IT Systems and User audits Requirements Ideal Profile: Experience in a similar role Experience with Windows & MacOS client administration Experience working on Azure AD & Endpoint Manager Knowledge in systems and networking knowledge Experience with Jira, Confluence, JAMF will be considered a plus Ability to meet deadlines Hands on experience installing IT hardware and software Good analytical and English communication skills Why Partner with Us? Clear scope with no ambiguity over deliverables. Flexible working arrangements. Opportunity for repeat engagements based on performance. Selection Process Proposal Submission Submit your professional profile/CV by applying on the role. Business Alignment Call 30-min virtual discussion with Human Capital Consultant to review scope Verification Opportunity to complete Castille Vetting (background/compliance checks) Client Skills Review Direct interview with end client to discuss project specifics Project-specific technical assessment (if required) Ongoing Business Support Access to CX guidance and market insights through our professional network.
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