IT Analyst

Job Title

Position Overview:

This position supports our Enterprise Compliance & Controls system solutions for Risk Management, Legal, Treasury/Travel, Real Estate, Compliance, Internal Audit, Accounting, and Corporate Tax. The functions of this group revolve around regulatory compliance at the federal, state, and local levels and include corporate compliance aligned with Shaw’s policies. The IT Analyst will play a critical role in analyzing, designing, and implementing technology to support business operations, improve efficiency, and drive results toward business outcomes. This position will serve as a liaison between our business partners and technology partners to ensure that technology solutions align with organizational goals. The candidate should possess a passion for improving processes and systems utilized across these business areas. Additionally, the candidate must have and continue to grow in technical aptitude around data integrity and security while operating within a portfolio of both on-premise and cloud solutions.

Essential Duties:

• Collaborate with stakeholders to gather and document business requirements.
• Analyze current systems and workflows to identify areas for improvement.
• Review system capabilities and workflows to determine if requested changes are possible within existing systems.
• Write detailed descriptions of business requirements, system and program functions, and steps required to develop, configure, or modify systems.
• Prepare workflow charts and process flow diagrams of current and future systems.
• Design and propose technology solutions that meet business needs.
• Develop functional specifications and system design documents.
• Coordinate with developers, technology partners, and business testers to implement solutions.
• Conduct system testing and validation to ensure quality and performance.
• Provide user support which includes responses to incoming calls, emails, chats to identify and perform root-cause analysis to resolve, prioritize, and escalate system issues and problems.
• Perform system administration tasks for multiple systems, including upgrade coordination, configuration tasks, user access and security.
• Maintain documentation and ensure compliance with all IT policies and standards.
• Prepare project proposal documents and present to the Application Manager for review.
• Prepare and be responsible for time and cost estimates for project completion.
• Plan and prepare technical reports and instructional manuals for documentation of program and configuration changes.
• Direct and coordinate the work of others to develop, configure, test and deploy technology changes.

Other Duties:

• Hold and facilitate meetings to discuss areas of concern, improvement opportunities, information updates, and problem support.
• Prepare and deliver visual and oral presentations of project status.
• Prepare reports and technical updates as needed for management.
• Hybrid work environment with occasional travel to other Shaw locations, off-site vendor conferences and educational opportunities.

Required Knowledge, Skills and Abilities:

• Possess IT or a business-related two- or four-year college degree.
• Analytical and problem-solving skills.
• Take initiative and be self-motivated.
• Ability to communicate, both verbally and in writing, with associates at all levels of the organization, in a clear and concise manner.
• Strong attention to detail.
• Good organizational skills and time-management skills.
• Acts as an integral member of the team with a collaborative mindset.
• Ability to set challenging goals and work diligently to achieve and surpass them.
• Ability to manage competing demands in a stressful, fast-paced environment.
• Ability to take initiative, keep promises, honor commitments, and take responsibility for own actions or mistakes.
• Ability to promote change as necessary in a continually improving organization and remain enthusiastic and optimistic in the face of change.

Competencies:

• Initiate Action
• Build Trusting Relationships
• Demonstrate Good Judgment
• Learn Continuously

Salary Grade 05

Work Shift

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