IT Business Partner

IT Business Partner

🏆 The opportunity

At TCR, we know that to deliver smarter ground support solutions, we need the right people with the right expertise.That’s why we’re looking for a IT Business Partner who can serve as the primary liaison between the business and the Group IT organisation for the South Europe region. The role combines hands-on IT coordination, stakeholder management, project delivery, vendor management and digitalisation initiatives to ensure that IT services effectively support business operations.

You will work closely with local management teams, workshop operations, and the global IT organisation to deliver reliable IT services, drive standardisation, support growth initiatives and identify opportunities where technology can improve business performance.

A snapshot of what you will be doing here:

Business Partnership

• Build strong relationships with local General Managers, Operations Managers and business stakeholders.

• Act as the trusted IT advisor for the assigned region.

• Understand business challenges and translate them into IT solutions.

• Develop and maintain a regional IT roadmap aligned with business priorities.

• Promote digitalisation and adoption of corporate IT solutions.

IT Operations & Support

• Oversee the quality of IT services within the region.

• Monitor and follow up on IT incidents, service requests and SLA performance.

• Coordinate local IT activities with the Service Desk and infrastructure teams.

• Support onboarding of new employees, including hardware, software, mobile devices and security awareness training.

• Ensure regional IT assets are correctly registered and maintained in the CMDB.

Infrastructure & Workplace Technology

• Coordinate hardware lifecycle management including laptops, desktops, tablets, printers, switches and Wi-Fi equipment.

• Support network, connectivity and workplace technology initiatives.

• Ensure compliance with Group IT standards and cybersecurity requirements.

• Participate in site openings, relocations, expansions and closures.

Project Management

• Lead regional IT projects from planning through execution.

• Coordinate activities related to new workshops, office moves and infrastructure upgrades.

• Support Group-wide initiatives such as Microsoft 365, cybersecurity, network modernisation, automation and digital workplace projects.

• Monitor project progress, risks and stakeholder communication.

Vendor Management

• Manage local IT suppliers and service providers.

• Coordinate procurement of hardware, software and IT services.

• Evaluate supplier performance and negotiate cost-effective solutions.

• Manage local contracts related to telecommunications, internet connectivity and IT support services.

Governance & Compliance

• Ensure adherence to Group IT policies and standards.

• Conduct periodic reviews of IT assets, security controls and operational processes.

• Support audit activities and corrective actions.

• Promote cybersecurity awareness and best practices across the region.

🕵 We are looking for someone who:

Required

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems or equivalent.

• 3-5 years of experience in IT infrastructure, IT service delivery or business-facing IT roles.

• Strong understanding of Microsoft 365, networking, workplace technologies and IT support processes.

• Experience managing IT projects and external vendors.

• Excellent stakeholder management and communication skills.

• Fluent in English and Spanish.

• Regular travel within Spain, Portugal, Italy and occasionally BRU HQ location
  
  Preferred

• Experience working in a multinational environment.

• Knowledge of ServiceNow, Azure, Microsoft Power Platform or similar enterprise platforms.

• Understanding of cybersecurity and IT governance practices.

• Additional language skills such as Portuguese or Italian are considered an advantage.
  
  Key Competencies

• Customer and business focused

• Strong communication and relationship-building skills

• Solution-oriented mindset

• Proactive and self-driven

• Structured and organised

• Strong project coordination abilities

• Ability to work independently across multiple countries

• Comfortable operating in a fast-growing international environment
  
  What success looks like:

• Regional IT SLA achievement

• User satisfaction and business stakeholder feedback

• Successful delivery of regional IT projects

• CMDB and asset management accuracy

• Cybersecurity compliance and training completion

• Adoption of standardised IT solutions across the region

• Contribution to digitalisation and continuous improvement initiatives

Territory: Spain, Portugal and Italy (South Europe Region) with Madrid as the primary location. This position is designed as a business-facing IT role that combines operational excellence with strategic partnership and digital transformation support.

❤️ Why we think you will love working with us:

• Permanent contract.

• Schedule: Mon–Tue–Thu from 8:00 a.m. to 5:00 p.m; and Wed–Fri from 8:00 a.m. to 3:00 p.m.

• Intensive work schedule during the summer.

• Opportunities for professional development at a growing multinational company.

• 24 days of vacation.

• Great work environment.

• Other benefits.

🌍 Our company

TCR Group is a global leader in Ground Support Equipment (GSE) solutions that keep airports running smoothly worldwide. With over 1,800 employees across 200+ airports, we provide mission-critical rental, leasing, and maintenance services that airlines and handlers rely on every day.