Technical skills - Strong knowledge of business continuity and disaster recovery best practices
- Strong understanding of industry standards, related to areas defined in: ITIL, Lean Six Sigma, ISO 2700x, SOC2 is a must
- Knowledge of Business Continuity Management and Disaster Recovery standards (i.e. ISO 27031/22301)
- Knowledge of IT operations audit methodologies
- A strong understanding of IT / Business processes, challenges and issues and the business impact of products, tools, technologies and policies
- Experience developing, implementing and maintaining processes, policies, procedures, standards and guidelines
- Strong leadership skills and the ability to work effectively with business managers, IT engineering and IT operations staff
- Attention to detail and pride in well-presented and accurate work; Strong problem solving, analytical, organizational and independent judgment skills to support an environment driven by customer service and teamwork
- Must be able to work autonomously and independently with minimal guidance
- High English language speaking, reading and writing proficiency
Qualifications- University degree from an accredited university in Information Technology, Computer Science or a related discipline
- 8+ years in Information Technology, with 4+ years professional experience in IT Business Continuity/Disaster Recovery
- Experience in supporting ISO and SOC2 internal and external audits
- Demonstrated ability to engage and brief senior leadership and executives
Experience/Knowledge - In-depth knowledge of the industry’s standards and regulations
- Experience in Risk Management
- Up-to-date market understanding of hosting and cloud technologies
- Understanding and experience in ITIL processes
- Experience in Information Security Management
- High proficiency in English (spoken and written).
- Experience of working in a multi-cultural and multi-vendor environment in a multi-discipline team in multiple country locations with sound knowledge in building effective working relationships.
- Up-to-date market understanding of cloud technologies
- Attention to detail and pride in well-presented and accurate work; Strong problem solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork
- Must be able to work autonomously and independently with minimal guidance
- Open to adopting artificial intelligence and keen to identify and implement automation opportunities that improve ITSM process efficiency, governance, decision-making, and service outcomes.
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