IT Engineer I

Description Description Job Title: IT Engineer I Reports To: Sr. Director, IT Infrastructure & Security Salary: Purpose of Position The Sr. Systems Engineer is primarily responsible for leading the end-to-end secure operations of core compute systems infrastructure both on-prem and cloud including high availability, replication, DR preparation and testing. This role ensures close integration with other business applications to maintain a highly integrated and available platform for mission critical logistics operations. Lead the development of standards and partner with other team members to support the IT mission. Values and Business Practices Non-negotiable Customer First We treat employees with respect and dignity We operate with high business ethics We don’t lie, steal or cheat to make a living We are a good corporate citizen We value our professional relationships We strive to have a “Continuous Improvement Culture” • Safety Attitude towards customers Continued under performance Company Expectations Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task). Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points. Attitude: Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others. Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change. Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time. Follows directions: Follows all written and verbal instructions provided by management, project leader, etc.… Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor. Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position. Safety: Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise. Position Competency Required • 8+ years in enterprise infrastructure engineering, with 4+ years of hands-on Nutanix administration (AHV, Prism, AOS lifecycle) at production scale. • Demonstrated ability to work autonomously — setting technical direction, prioritizing initiatives, and guiding architecture decisions. • Track record of leading disaster recovery programs, including designing test strategy and owning results and remediation. • Experience in cloud infrastructure platforms (Azure, AWS, or similar); integration with and migration to platform-agnostic infrastructure preferred • Strong documentation discipline — able to convert tribal knowledge and undocumented systems into clear runbooks and standards. • Strong hands-on expertise with Windows Server, Linux, Active Directory, DNS/DHCP, and enterprise networking (firewalls, VPN, VLANs). • Proficiency in SQL Server environments and Windows Failover Clustering support. • Scripting ability in PowerShell and/or Python for infrastructure automation and reporting. • Experience mentoring engineers or informally leading technical initiatives without formal management authority. • Experience administering Microsoft 365 (Exchange, SharePoint, Teams) and cloud identity synchronization. • Familiarity with endpoint and security concepts and tools (such as XDR, SASE, DLP) and security patch management. Ability to participate in after-hours maintenance windows and incident response on a rotating basis. Preferred • Prior experience leading or contributing to an on-prem-to-cloud infrastructure migration. • Nutanix Certified Professional (NCP) or higher; cloud certifications (AZ-104/AZ-800, AWS SysOps/Solutions Architect) a plus. • Knowledge with Citrix Virtual Apps & Desktops and/or Parallels RAS, especially platform migrations. • Experience with NAS, Wasabi or other S3-compatible cloud storage, and ShareFile administration. Exposure to warehouse automation, AWS, or WMS environments in a 3PL or logistics setting. Position Expectations Role Evolution • Ramp-up and assume ownership of the virtualization environment. • Stabilize and modernize cluster architecture, DR posture, and operational standards; document runbooks, configurations, & design decisions. • Build familiarity with cloud platforms for future cloud adoption and hybrid-integration • Lead technical planning and execution of the organization's hybrid infrastructure platform. Leadership Expectations • Acts as primary technical infrastructure architect, operating independently with high-level direction. • Serve as escalation point for complex issues & major incidents; lead RCA & remediation. • Mentor other engineers & represent infrastructure in vendor negotiations & cross-functional planning. Key Responsibilities Virtualization Infrastructure • Own end-to-end architecture, administration, and roadmap for compute infrastructure. • Set standards for cluster health, host/VM performance, storage utilization, and resource allocation; drive continuous optimization. • Lead lifecycle management including firmware, AOS, and hypervisor upgrades; independently troubleshoot complex hardware and virtualization issues. Documentation & Operational Support • Maintain infrastructure documentation, SOPs, and network/DR diagrams; participate in change management and capacity planning. • Participate in after-hours maintenance and incident response as required. Disaster Recovery, Replication & Backup • Own DR architecture, including Replication, Protection Policies, and Recovery Plans; define validation cadence and lead monthly Recovery Plan validation. • Design and lead quarterly disaster recovery testing; report results and risk posture to leadership. Author and maintain disaster recovery documentation, runbooks, and recovery procedures as the DR program owner. Server Infrastructure • Administer physical and virtual Windows/Linux servers; monitor health, performance, and capacity; troubleshoot OS, application, hardware, and storage issues. • Manage provisioning, decommissioning, migrations, upgrades, and clustered/HA environments; maintain configuration standards. Active Directory, DNS & DHCP • Administer Active Directory across four Domain Controllers, Group Policy, and account/OU administration; monitor AD replication. • Administer DNS/DHCP, Certificate Services, authentication troubleshooting, and identity sync with cloud services. Domain Registration & External DNS • Administer domain registration and external DNS, including renewals, & SSL/DNS verification. Automation & Infrastructure Development • Develop PowerShell/Python solutions for infrastructure automation, API integrations, monitoring, reporting, and asset inventory sync. • Experience w/ Ansible and Terraform for automated deployments SQL Server & Data Systems • Support SQL Server cluster health and performance; support Windows Failover Clustering, backup validation, restore testing, and replication monitoring. Productivity Suites & Business Applications • Administer Microsoft 365, Exchange Online, SharePoint, Teams, Power BI, and Power Automate; manage licensing and provisioning. Identity & Access Management • Support the full identity lifecycle: provisioning/deprovisioning, AD/M365 administration, security groups, and periodic access reviews. File Services & Cloud Storage • Administer three on-prem and cloud-based File Servers, cloud replication, secure file exchange with partners including permissions, security, and auditing. Work Environment • On-site/hybrid role based in Carlisle, PA, with occasional travel to other facilities as needed. Ability to support after-hours and weekend work required for maintenance windows, upgrades, and incident response