IT Engineer I (2)

What you can expect from us:

• Opportunity to be an integral part of a TSP organization and engineering team that is on the forefront of technical innovation known for extraordinary results

• A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies

• Educational assistance program available to help you pursue opportunities that advance your professional career

• Fun company-paid events

• An Employee Recognition & Rewards program

• A flexible schedule with hybrid options to work remotely 2-3 days per week

• A vastly distributed on-call rotation to allow for work-life integration

• Full-time position with a competitive salary range, comprehensive benefits that include paid time off, medical, dental, vision, life, disability, public transit, and 401K with generous matching

What we will expect from you:

• Consistent demonstration of Go West Core Values: Caring, Constant Improvement, Critical Thinking, Execution, and Willingness

• Participation and engagement in weekly meetings to discuss issues, review key performance indicators, and drive progress on quarterly objectives

• Previous technical experience with systems/network administration, infrastructure design or consultation, and end-user troubleshooting with an understanding of the pace and demands associated with the industry

• Professional, solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally through excellent listening, written, and verbal communication skills

• Detail-focused personality with a penchant for organization, documentation, and appreciation of processes

• Deeply caring about delivering the best possible services, a commitment to extraordinary effort, yet appreciating flexibility and the support of a team that freely shares knowledge and professional opinions

• Ability to learn quickly, with a love of taking on new challenges

• Ability to prioritize, pivot, and systematically address the needs of Go West’s clients

What you will be doing:

• Daily interaction with multiple clients to troubleshoot, plan, and implement IT solutions onsite at their office and/or remotely from our Greenwood Village office

• Escalation triage and ticket management with Service Desk and other Engineering teams for optimal SLA delivery

• Systems, network, and cloud platform design collaboration and implementation

• Hardware configuration, optimization, maintenance, and support

• Network systems implementation, optimization, maintenance, and support

• Windows Server deployment and management

• Active Directory/Azure AD/MDM design collaboration and policy management

• Backup and BCDR strategy collaboration, implementation, and execution

• Business/user technology and application troubleshooting

• Internet service, email, and hosting setup or troubleshooting

• Thorough documentation of customer environments, processes, and credentials

• Regular security and health audits of customer business technology

• Submission of timely, thorough, and accurate billable labor entries for invoicing

• Opportunities to be involved with and support ongoing customer projects

• Other duties as assigned by the Managing Engineer

Qualifications we require from you:

• Minimum 3 years’ experience in previous IT role (i.e., Helpdesk/Desktop Technician or Engineer)

• CompTIA Network+ or CompTIA Security+ certification, or equivalent certifications

• Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), or equivalent certifications preferred

• Authorization to work in the United States

Preferred skills from you:

• Proficiency in the following:

• Windows Server (On-premise, cloud, and virtual)

• Active Directory, Azure AD, Group Policy, or Intune/MDM Management

• Microsoft 365, SharePoint, Exchange, Azure Resources, WVD, and Teams

• Network Switches, Routing, and Policy Management (i.e., Fortiswitch, Cisco, HP, etc.)

• Firewalls (i.e., FortiGate, Cisco, SonicWall, or Palo Alto)

• Security (i.e., Microsoft Security and Compliance Center)

• Consulting/Customer Communication

• System Administration

• Encouraged, but not required:

• Experience with Linux, Mac, SQL administration, or telephony

• Other industry certifications (i.e. AZ-104, ITIL, etc.)