IT Governance & Process Improvement Associate Director
- Hiring from
- United States
- Work type
- Hybrid
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Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
As an IT Governance & Process Improvement Manager, you will play a key role in improving delivery effectiveness, operational efficiency, and organizational alignment across a portfolio of strategic initiatives. You will partner with delivery teams, Scrum Masters, technology leaders, and business stakeholders to ensure roadmaps, milestones, dependencies, and priorities remain aligned and visible. Through governance oversight, process improvement, coaching, and cross-functional collaboration, you will help drive successful delivery outcomes, strengthen organizational maturity, and create a more efficient and transparent operating environment. Your work will directly support improved execution, reduced delivery risk, enhanced stakeholder engagement, and continuous improvement across the organization.
Your Primary Responsibilities:
- Partner with Scrum Masters, Product Owners, delivery teams, technology leaders, and business stakeholders to support successful execution of strategic initiatives.
- Drive roadmap coordination activities, ensuring timelines, milestones, dependencies, and key deliverables remain accurate, aligned, and up to date.
- Monitor portfolio health and delivery progress, proactively identifying risks, issues, dependencies, and execution gaps that may impact business objectives.
- Facilitate cross-functional collaboration to ensure priorities, commitments, and delivery expectations are understood and aligned across teams.
- Lead process improvement initiatives that enhance efficiency, consistency, governance adherence, transparency, and operational effectiveness.
- Develop, maintain, and improve governance frameworks, operational procedures, standards, and best practices.
- Establish and maintain reporting, metrics, dashboards, and management visibility tools that support decision-making and organizational oversight.
- Coordinate planning, readiness, and governance activities to support successful delivery and implementation of business and technology initiatives.
- Analyze delivery, operational, and governance processes to identify opportunities for simplification, automation, and continuous improvement.
- Ensure organizational processes and delivery activities are executed in accordance with established governance standards, controls, and operating procedures.
- Build strong relationships across business and technology organizations to promote collaboration, accountability, and effective execution.
- Coach and mentor junior team members, providing guidance on governance practices, stakeholder management, delivery processes, organizational effectiveness, and professional development.
- Support onboarding, knowledge sharing, and capability development initiatives across the organization.
- Serve as a trusted advisor and facilitator, helping teams navigate challenges, remove obstacles, and improve ways of working.
**NOTE: The Primary Responsibilities of this role are not limited to the details above**
Qualifications:
- Bachelor's degree or equivalent combination of education and relevant experience.
- 8+ years of experience in project management, program management, governance, process improvement, delivery management, operational excellence, or related disciplines.
- Experience working within complex technology, business, or operational environments.
- Experience supporting cross-functional initiatives involving multiple stakeholder groups.
- Experience developing and maintaining reports, dashboards, metrics, or governance-related deliverables.
- Demonstrated experience driving process improvements and organizational change initiatives.
Preferred Qualifications
- Experience supporting Agile, Scrum, or hybrid delivery environments.
- Experience with roadmap management, strategic planning, portfolio coordination, or delivery governance.
- Experience within financial services, technology, risk management, or highly regulated industries.
- PMP, Agile, Lean, Six Sigma, Scrum, or similar industry certifications.
- Experience developing operational standards, governance frameworks, or process documentation.
Experience coaching, mentoring, or developing team members.
Talents Needed for Success:
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent analytical and problem-solving abilities.
- Ability to identify process inefficiencies and develop practical improvement solutions.
- Strong communication and presentation skills, with the ability to tailor messaging to technical and non-technical audiences.
- Ability to influence without direct authority and build consensus across diverse stakeholder groups.
- Strong relationship management and partnership skills.
- Ability to work effectively in ambiguous and rapidly changing environments.
- High attention to detail while maintaining focus on strategic objectives.
- Strong facilitation and collaboration skills.
- Demonstrated ability to drive accountability and follow-through across teams.
- Natural curiosity and continuous improvement mindset.
- Coaching and mentoring capabilities that help develop talent and improve team effectiveness.
- Ability to translate complex delivery, governance, and operational concepts into clear, actionable insights for leadership and teams.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
Qualifications:
- Minimum of 8 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
