IT Help Desk

IT Help Desk Be part of a mission-driven super app shaping the future of trading in the gulf. Who is Awaed? Awaed Alosool Capital was established as a closed joint-stock company. The first Saudi platform for trading without commission. It operates under the Commercial Registration Number (7025411732) and has obtained a CMA license on March 21, 2023, to engage in dealing and asset management activities. What do we need? We're looking for an IT Help Desk Specialist to be the friendly first point of contact for technical support across Awaed. In this role you'll keep our people productive by resolving day-to-day hardware and software issues, managing user accounts across our directory and productivity platforms, and partnering closely with our global teams to solve problems quickly and well. If you enjoy helping colleagues, take pride in clear communication, and like turning frustrating tech moments into easy fixes, we'd love to hear from you. What we're looking for? 1–3 years of experience in a help desk or IT support role. Practical experience with Active Directory, Google Workspace, or Microsoft 365 administration. A solid understanding of networking concepts and internal / private office networks. Strong troubleshooting skills across Windows and macOS environments. Familiarity with common employee-facing business applications. Excellent communication skills, patience, and a user-first attitude when handling support requests. Strong written and spoken English for cross-team communication. The ability to collaborate across teams in different countries (Egypt and Saudi Arabia). The ability to prioritize and manage multiple support tickets under pressure. Experience with root cause analysis and postmortems. What you'll do? Provide day-to-day help desk support, resolving hardware and software issues for employees. Manage and maintain user accounts across Active Directory, Google Workspace, and Microsoft 365. Troubleshoot internal office network issues and perform initial-level network diagnostics. Diagnose and resolve issues on employee devices running Windows and macOS. Support internal and employee-facing software applications and resolve related issues. Coordinate with the Egypt and Saudi Arabia teams to resolve shared technical issues. Document recurring issues and solutions in the internal knowledge base and runbooks. Escalate complex issues to senior IT and infrastructure staff when needed. Nice to have: Experience in fintech, trading platforms, or high-frequency systems. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Fundamentals (a plus, not required). Experience with ticketing systems such as Jira Service Management, Zendesk, or similar. Why you'll love working at Awaed? Work with modern technologies and a talented team that values innovation and impact. A culture that encourages growth, learning, and ownership. Competitive salary and benefits package. Flexible, collaborative, and fast-moving work environment. Department Infrastructure Role IT Help Desk Locations Cairo Remote status Hybrid About Awaed Awaed Alosool Capital was established as a closed joint-stock company with a capital of 82 million Saudi Riyals and a commercial registration number (1010734817). It obtained a Capital Market Authority license, number (22247-03), on March 21, 2023, to engage in dealing, asset management, and custody activities.