Relomote
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IT Help Desk Specialist

BraveUS BPO
Posted 2 hours ago
ColombiaRemoteEngineering & Development
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About the Role

We're looking for an experienced IT Help Desk Specialist to be the first point of contact for our US-based users. This is a Night Shift role, remote with occasional on-site presence in Bogotá when operational needs require it. Strong English communication (B2+) is essential, as you'll be supporting English-speaking users and international teams on a daily basis.

Technical Skills & Tools

  • Operating Systems: Windows support and troubleshooting.
  • Microsoft 365: Outlook, Teams, OneDrive.
  • Device & Identity Management: Microsoft Intune, Azure, Active Directory (password resets, account provisioning, user administration).
  • Networking: LAN/WAN, VoIP, videoconferencing tools, basic connectivity troubleshooting.
  • Hardware & Devices: desktops, laptops, peripherals, mobile devices (iPhone, Android), handheld scanners, digital signage.
  • Ticketing & SLA: ServiceNow, Jira, or similar platforms, with SLA tracking and management.

What You'll Do

  • Provide technical support via phone, email, and chat, troubleshooting hardware, software, OS, connectivity, and access issues.
  • Install, configure, and maintain equipment and software according to company standards.
  • Log, prioritize, and resolve tickets, meeting SLA targets and escalating when needed.
  • Maintain IT asset inventories and knowledge base documentation.
  • Identify recurring issues and contribute to process improvements.

What You Bring

  • 4+ years of experience in IT support or help desk roles.
  • B2+ English, spoken and written, required for daily communication with US-based teams.
  • Full availability for Night Shift hours and flexibility to adapt to changing priorities.
  • Strong troubleshooting, documentation, and customer service skills.
  • Comfortable working independently in a fast-paced environment.


BraveUS Value Proposition


Joining BraveUS means more than a job, you gain:

  • Opportunities for career growth and professional development.
  • Employee assistance and mentoring programs.
  • Customized training to upgrade your skills.
  • A supportive, inclusive culture that empowers you to perform your best.


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