IT Help Desk Technician

IT Help Desk Technician (Remote) Be the Backbone of Our Tech Success at Nexis Builds! At Nexis Builds, we don't just construct buildings, we build the technology that powers them. And behind every great company is a rock-solid IT team ensuring everything runs seamlessly. That's where you come in. Were looking for an IT Help Desk Technician who's more than just tech-savvy you love helping people, solving problems, and making technology work for others. Whether its troubleshooting an urgent issue, guiding a frustrated team member through a tech fix, or improving our systems, you'll be the go-to expert that keeps our team connected and productive. Fully Remote Role Work from anywhere while making a real impact. Be the Tech Lifeline Support engineers, project managers, and executives across Nexis Builds. Hands-On IT Support Troubleshoot, install, configure, and maintain tech infrastructure. Full Benefits from Day One Because taking care of you is just as important as taking care of our tech. If you're passionate about IT support and want to be part of a company that values innovation and excellence, this is the job for you. What You'll Do Every Day Be the first line of defense Answer IT support requests via email, chat, and phone. Solve tech problems fast Troubleshoot software, hardware, and network issues to keep our team moving. Keep our systems running Install, configure, and maintain computers, software, and peripherals. Manage user accounts & permissions Administer systems like Active Directory and Office 365. Enhance security & efficiency Apply security updates, follow IT best practices, and educate users. Document solutions Keep clear records of troubleshooting steps and system changes. Work with a collaborative IT team Escalate complex issues and contribute to process improvements. What We are Looking For You love helping people. Technology can be frustrating we need someone who's patient and supportive. You are a problem-solver. You enjoy troubleshooting and finding the best solutions fast. You are a great communicator. You can explain technical issues in a way that makes sense to non-tech folks. You are adaptable. Every day brings new challenges, and youre ready for them. You are reliable. People depend on IT, and well depend on you. Must-Have Qualifications High school diploma or GED required (IT coursework or degree is a plus). 1+ years of IT support experience (Help Desk, Desktop Support, or equivalent). IT Certifications (CompTIA A+, Microsoft, or similar preferred). Experience with customer service & technical troubleshooting you know how to keep users happy. What's in It for You? Full health insurance & benefits from day one no waiting! Competitive salary & growth opportunities we invest in your future. Ongoing training & career development well help you level up. 100% remote work supporting a cutting-edge company from the comfort of your home. Join a great company be part of a team that's making an impact. -Ready to Make a Difference? Apply Now! This isn't just another IT support job its your chance to be part of something bigger. At Nexis Builds, our team depends on technology, and were counting on you to keep it running smoothly. If you are passionate about IT and love solving problems that make peoples lives easier, this is the role for you. Apply today and lets build something amazing together!