IT HelpDesk

Job Posting

Job Title: IT Help Desk Department: IT

Reports To: IT Manager FLSA Status: Hourly

Shift: M-F Days, Full-Time Wage Range: $20-$25.00/hr.

Job Summary: An IT Help Desk individual is responsible for being a supportive role in the IT team. Supporting the ticketing system, resetting passwords, assisting onboarding and offboarding employees and working at their desk to answer phone calls, route individuals to the IT ticketing program, while being courteous, professional and supporting employees both onsite in the office and plant and those working remotely.

Essential Duties and Responsibilities:

• Respond to IT support requests via ticketing system, phone, email, or in-person.
• Install, configure, and maintain hardware and software, including desktops, laptops, printers, and mobile devices.
• Provide basic support for Microsoft Office 365, Windows operating systems, and commonly used applications.
• Assist with new hire technology setups including user accounts, hardware deployment, and onboarding support.
• Troubleshoot and resolve basic networking issues (e.g., connectivity, VPN, Wi-Fi).
• Document incidents, resolutions, and knowledge base articles for recurring issues.
• Support and maintain inventory of IT assets including hardware and software licenses.
• Escalate complex issues to senior IT staff or appropriate teams as needed.
• Follow security protocols for handling sensitive data and IT equipment.
• Assist with system updates, backups, and routine maintenance tasks.
• Support Nahan’s Information Security Program and report any suspicious activity via a Security Incident Report.
• Assist in other areas as needed.
• Support Nahan’s 6S initiatives as required..
• Follow all Nahan’s Safety and Quality policies and procedures.
• Complete other tasks requested by Supervisor.

Skills Abilities required:

• Strong problem solving and troubleshooting skills.
• Strong customer service mindset and team-oriented attitude
• Excellent communication skills (written, verbal, and listening).
• Strong knowledge of computers, major operating systems, hardware, and software.
• Basic understanding of Windows OS, Microsoft Office 365, installation and reinstallation of software, operating systems, device drivers/firmware, and network fundamentals.
• Willingness to learn and adapt to evolving technological environments.
• Proficiency/fluent with English language, both written and verbal.

Education and Experience:

• Associates degree or accredited IT Certificate Program completion, in computer science/related field, required.
• 0- 2 years of relevant IT support or help desk experience.
• Internships or hands-on training experience in IT support a plus.
• Experience with Microsoft Office Products, Operating Systems, and E-mail.

Work Environment and Physical Demands

The work environmental characteristics and physical demands described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a hybrid office environment with exposure to a Manufacturing environment on occasion. While performing the duties of this job inside and outside the manufacturing facility/office setting, the employee is frequently exposed to normal to moderate working conditions for a hybrid office and manufacturing facility with a noise level that is usually quiet - moderate with minimal to some interruptions. The role routinely uses office equipment, software and hardware.

While performing the duties of this job, the employee is regularly required to talk or hear, type, write and be exposed to regular meetings, both virtually and in person. The employee may be required to stand/sit for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is sometimes required to stand, walk, climb, balance, stoop, kneel, crouch or crawl. The employee will regularly lift 25lbs or more at a time. All vision abilities are required to encompass close-up work. Employees must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines.

Occasionally while performing duties of this job, the employee may be exposed to machinery and moving parts, airborne particles including paper dust and hazardous materials or fumes, which may require the use of PPE. The employee may be exposed to adverse weather conditions, extended seasonal hours, high precarious places, and confined spaces. The nose level in some of the work environments may require the use of hearing protection.

About the Company

Nahan was founded 60 plus years ago by a local family in the heart of Minnesota. It is a deeply human company from how we work with each other, how we serve our clients, to how we reach customers. We provide full service direct marketing with award winning results. Innovation and insight inform everything we do. Our success is rooted in putting people first, doing the right thing for our clients and associates and delivering the highest levels of quality. In a world where personalization and customization are valued above all, we make messages feel personal while keeping the process simple. We’re here to listen to, create and deliver results to our clients. Our winning track record is based on proof, not promises. We consistently deliver big wins, better performance and continual growth for marketers. We’re Nahan-real people making real connections.

Disclaimer

This job description is not a complete description of responsibility but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully complete and pass all or some of the following: a background check, a physical test, as well as test for commonly abused controlled substances in accordance with the Company’s Drug Free Workplace Policy. Nahan reserves the right to revise the job description as a circumstance warrant. Nahan is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause.

Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration.

Nahan is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability or any other characteristic projected by law.