IT Infrastructure Intern

2027 Summer internship, Running June 2027 to August 2027

Position Summary:

Community Care Plan (CCP) is proud to offer an internship program that prepares students for the workforce. The IT Infrastructure Intern will gain hands-on experience supporting the Information Technology team with computer hardware, software, end-user support, and basic technical troubleshooting. Working under the supervision of IT Infrastructure staff, the intern will assist with day-to-day technology support tasks and learn how reliable IT services support CCP employees and operations.

The ideal candidate is motivated, customer-focused, curious, and eager to learn. This position is up to 29 hours per week for a ten-week period (June 1–August 6, 2027), with a hybrid schedule requiring at least one in-person day per week. The first two days include on-site orientation and training in organizational principles, compliance, departmental functions, computer systems, and business processes. The internship is educational and practical, allowing students to apply classroom learning while gaining exposure to IT Infrastructure, information security, and support of business departments across CCP. The intern may work with confidential or proprietary information and must sign a Confidentiality Agreement upon hire.

Qualifications:

• Current enrollment in an undergraduate or graduate degree program in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field, with an interest in IT infrastructure, computer support, or technical services. No prior professional IT support experience required.

Essential Duties and Responsibilities:

1. Assist IT Infrastructure staff in responding to employee requests for technical support involving computers, software, connectivity, printers, and related technology.

2. Observe and participate in troubleshooting hardware and software issues, including gathering information from users, documenting symptoms, and following established diagnostic steps.

3. Support the setup, configuration, maintenance, and preparation of computers, peripherals, and other end-user equipment under supervision.

4. Help document support requests, troubleshooting steps, resolutions, and follow-up actions in the team’s established tracking tools and procedures.

5. Assist with technology inventory, equipment tracking, and coordination of hardware or software repair and replacement requests, as assigned.

6. Participate in IT security awareness activities and learn established practices for safeguarding systems, accounts, and confidential information.

7. Gather user feedback, identify recurring technical concerns, and share ideas for improving support documentation and service processes.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Core Competencies:

• • Customer service and responsiveness
• • Collaboration and clear communication
• • Curiosity, adaptability, and willingness to learn
• • Accountability, professionalism, and attention to detail

Skills and Abilities:

• • Strong interpersonal, written, and verbal communication skills, including the ability to explain basic technical information to nontechnical users.
• • Interest in troubleshooting computer hardware, software, connectivity, and related end-user issues.
• • Analytical and problem-solving skills; ability to follow instructions, document work, and seek guidance when appropriate.
• • Familiarity with Microsoft Office applications and everyday computer systems; coursework or exposure to operating systems, networking, or hardware is a plus.
• • Ability to learn new tools and processes, manage assigned tasks, and handle information with discretion.

Intern Work Schedule:

Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs. The internship program allows for you to work a maximum of 29 hours per week. The program is scheduled to last 8 to 10 weeks.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee may occasionally be required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic travel. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Background Screening Notice:
In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants.

Additional information is available at: 🔗 https://info.flclearinghouse.com