IT Manager
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- Remote
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Description
The IT Manager owns the technology function end to end: strategy, people, governance, cybersecurity leadership, budget, vendors and business alignment. This role is the primary interface between IT and Executive Management, HR, Finance, Compliance and clients, and retains functional CISO accountability for the organization. The IT Manager leads the IT department and directs the Cloud Infrastructure Administrator and IT Support Specialists, without performing day-to-day technical administration personally.
Requirements
Bachelor's degree in Information Technology, Computer Science, Management Information Systems or a related field, or equivalent professional experience.
▪ 5+ years of progressive IT experience, including 2+ years in an IT leadership or management role directing a team.
▪ Demonstrated ownership of cybersecurity/CISO-level responsibilities: security strategy, policy, risk management and incident-response leadership.
▪ Experience with IT governance, compliance frameworks, and client or vendor security reviews.
▪ Experience managing IT budgets, vendor relationships and SaaS/license portfolios.
▪ Working knowledge of Microsoft 365, Azure and enterprise security tooling (Sentinel, Defender/XDR) sufficient to direct and evaluate technical work performed by the Cloud Infrastructure Administrator.
▪ Strong stakeholder management and cross-functional coordination skills, particularly with Operations, HR, Finance and Compliance.
▪ Fluent written and spoken English for cross-functional and client-facing communication.
Responsibilities
Accountable for IT strategy, IT team management, the IT budget, vendor relationships, infrastructure project approval, policies & SOPs, compliance, cybersecurity/CISO, and business platform governance (PeopleForce, TalentLMS, Callbell, Zoom Phone, language assessment, license management). Accountable — with the Cloud Infrastructure Administrator responsible for execution — on Microsoft 365, Azure, Entra ID, Exchange Online, VMs/VDI, Sentinel/SIEM, Defender/XDR and incident response. Consulted (not accountable) on Tier 3 technical support, where the Cloud Infrastructure Administrator is both accountable and responsible.
IT Leadership & Department Management
▪ Lead the IT department; manage IT Support Specialists' priorities, performance and service delivery.
▪ Triage and prioritize IT workload, incidents, projects and business requests; serve as the primary escalation point for complex technical or business decisions.
▪ Coordinate across Executive Management, Operations, HR, Talent Acquisition, Finance, Compliance, clients and vendors.
▪ Own capacity and technology planning, including IT Support Specialist headcount against the employee-ratio model (target ≤1:350, ideal 1:200).
▪ Define IT standards, operating practices, service expectations and escalation paths.
Cybersecurity Leadership (Functional CISO)
▪ Own cybersecurity strategy, priorities and security posture oversight; present strategy updates to Executive Management.
▪ Own information security policy, standards, baselines and access-control requirements.
▪ Lead cyber risk identification, assessment and treatment decisions.
▪ Lead incident-response decision-making; brief Executive Management on material security incidents.
IT Governance, Compliance & Policy
▪ Own creation, review and maintenance of IT and cybersecurity policies and SOPs.
▪ Provide compliance guidance and audit support; lead client security reviews and questionnaire responses.
Budget, Vendor & Licensing Ownership
▪ Own the IT budget, platform spend and monthly budget usage reporting to Executive Management.
▪ Own vendor relationships, contract/license renewals, support-case escalation and vendor performance evaluation.
▪ Drive cost optimization and forecast future technology and licensing needs.
Business Platform Governance
▪ Maintain business ownership of PeopleForce HRMS/ATS, TalentLMS, Callbell, Zoom Phone, language assessment services and other critical SaaS platforms — including payment authorization for platform costs. Infrastructure Investment Decisions
▪ Review technical recommendations, cost/risk analyses and vendor quotes for infrastructure-requiring projects; approve or decline investment (in coordination with Executive Management above budget thresholds).
The IT Manager owns the technology function end to end: strategy, people, governance, cybersecurity leadership, budget, vendors and business alignment. This role is the primary interface between IT and Executive Management, HR, Finance, Compliance and clients, and retains functional CISO accountability for the organization. The IT Manager leads the IT department and directs the Cloud Infrastructure Administrator and IT Support Specialists, without performing day-to-day technical administration personally.
Requirements
Bachelor's degree in Information Technology, Computer Science, Management Information Systems or a related field, or equivalent professional experience.
▪ 5+ years of progressive IT experience, including 2+ years in an IT leadership or management role directing a team.
▪ Demonstrated ownership of cybersecurity/CISO-level responsibilities: security strategy, policy, risk management and incident-response leadership.
▪ Experience with IT governance, compliance frameworks, and client or vendor security reviews.
▪ Experience managing IT budgets, vendor relationships and SaaS/license portfolios.
▪ Working knowledge of Microsoft 365, Azure and enterprise security tooling (Sentinel, Defender/XDR) sufficient to direct and evaluate technical work performed by the Cloud Infrastructure Administrator.
▪ Strong stakeholder management and cross-functional coordination skills, particularly with Operations, HR, Finance and Compliance.
▪ Fluent written and spoken English for cross-functional and client-facing communication.
Responsibilities
Accountable for IT strategy, IT team management, the IT budget, vendor relationships, infrastructure project approval, policies & SOPs, compliance, cybersecurity/CISO, and business platform governance (PeopleForce, TalentLMS, Callbell, Zoom Phone, language assessment, license management). Accountable — with the Cloud Infrastructure Administrator responsible for execution — on Microsoft 365, Azure, Entra ID, Exchange Online, VMs/VDI, Sentinel/SIEM, Defender/XDR and incident response. Consulted (not accountable) on Tier 3 technical support, where the Cloud Infrastructure Administrator is both accountable and responsible.
IT Leadership & Department Management
▪ Lead the IT department; manage IT Support Specialists' priorities, performance and service delivery.
▪ Triage and prioritize IT workload, incidents, projects and business requests; serve as the primary escalation point for complex technical or business decisions.
▪ Coordinate across Executive Management, Operations, HR, Talent Acquisition, Finance, Compliance, clients and vendors.
▪ Own capacity and technology planning, including IT Support Specialist headcount against the employee-ratio model (target ≤1:350, ideal 1:200).
▪ Define IT standards, operating practices, service expectations and escalation paths.
Cybersecurity Leadership (Functional CISO)
▪ Own cybersecurity strategy, priorities and security posture oversight; present strategy updates to Executive Management.
▪ Own information security policy, standards, baselines and access-control requirements.
▪ Lead cyber risk identification, assessment and treatment decisions.
▪ Lead incident-response decision-making; brief Executive Management on material security incidents.
IT Governance, Compliance & Policy
▪ Own creation, review and maintenance of IT and cybersecurity policies and SOPs.
▪ Provide compliance guidance and audit support; lead client security reviews and questionnaire responses.
Budget, Vendor & Licensing Ownership
▪ Own the IT budget, platform spend and monthly budget usage reporting to Executive Management.
▪ Own vendor relationships, contract/license renewals, support-case escalation and vendor performance evaluation.
▪ Drive cost optimization and forecast future technology and licensing needs.
Business Platform Governance
▪ Maintain business ownership of PeopleForce HRMS/ATS, TalentLMS, Callbell, Zoom Phone, language assessment services and other critical SaaS platforms — including payment authorization for platform costs. Infrastructure Investment Decisions
▪ Review technical recommendations, cost/risk analyses and vendor quotes for infrastructure-requiring projects; approve or decline investment (in coordination with Executive Management above budget thresholds).
