IT Manager - Business Systems Analysis (IT Boundary Applications & Analytics)

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

IT Manager - Business Systems Analysis

Join our IT Boundary Applications & Analytics team as an IT Manager - Business Systems Analysis and lead a talented team of Business Systems Analysts who help turn complex business needs into effective technology solutions. You’ll develop and empower your team, strengthen BSA practices, and partner across Business and IT to support critical applications, modernization efforts, and strategic technology initiatives that move the business forward.

Location: This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with our Flex schedule; 3 days office / 2 days remote.

Duties and Responsibilities:

• Lead, coach, and develop Business Systems Analysts; set expectations, allocate work, provide feedback, and build capability across requirements, process analysis, facilitation, and business customer management.
• Manage delivery of the IT strategy and roadmap for the BSA function, providing vision and guidance aligned with business goals, demand priorities, and technology strategy.
• Guide the development and standardization of business analysis processes, policies, templates, quality standards, governance practices, and performance metrics.
• Ensure consistent elicitation, analysis, documentation, communication, validation, and approval of functional and non-functional requirements.
• Partner with business and IT leaders to understand strategic objectives, assess demand, prioritize initiatives, define timelines, and resolve dependencies and risks.
• Oversee analysis of business processes, user needs, costs, benefits, system requirements, organizational impacts, and solution alternatives.
• Optimize the design, development, operation, and support of IT systems by ensuring requirements are complete, traceable, feasible, and aligned with business outcomes.
• Lead customer workshops and multi-functional discussions to clarify needs, evaluate trade-offs, gain alignment, and support sound decisions.
• Oversee change-impact analysis, system demonstrations, training support, implementation readiness, and escalated production issue analysis.
• Organize technical and business reports, portfolio metrics, recommendations, and status updates for management and key team members.
• Promote effective collaboration among Business, Product, Architecture, Engineering, Quality, Operations, Security, Data, and project teams.
• Adhere to Company compliance and Health, Safety and Environment (HSE) policies, procedures, and requirements.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

Qualifications and Requirements:

• 7+ years of progressive business analysis, systems analysis, product delivery, or related technology experience, including leadership of people, teams, or complex analysis work.
• Bachelor degree in Information Systems, Computer Science, Business, Engineering, or a related field, or equivalent relevant experience.
• Experience leading requirements elicitation, process analysis, solution evaluation, impact assessment, documentation, and stakeholder approval across sophisticated initiatives.
• Solid understanding of business analysis practices, software development lifecycle methodologies, demand management, testing, implementation, and production support.
• Experience establishing standards, improving processes, managing priorities, and using metrics to improve analysis quality and delivery outcomes.
• Demonstrated ability to coach and develop analysts and communicate effectively with technical and non-technical audiences at all organizational levels.
• Strong leadership, facilitation, analytical, problem-solving, presentation, documentation, and multi-functional collaboration skills.
• Experience managing a Business Systems Analysis, Business Analysis, or related technology function in an enterprise environment.
• Experience with application modernization, process transformation, portfolio planning, or large-scale technology initiatives.
• Experience with business process modeling, requirements-management tools, Agile product delivery, and data-informed performance metrics.
• Relevant business analysis, product, Agile, project management, technology, or leadership certification.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

About Us

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.