IT Monitoring Expert (Nagios / Solarwinds)

WORK SETUP: HYBRID (3 DAYS ON-SITE | 2 DAYS REMOTE) OFFICE LOCATION: ALABANG, PHILIPPINES Position Objective/ Job Summary: We are seeking a highly skilled and experienced monitoring expert responsible in designing, implementing, and maintaining our monitoring system to ensure efficient operation of processes, systems, or projects within our organization. Monitoring Analyst III will also be responsible to analyze data, identifying trends, and providing insights to improve performance and mitigate risks and lastly, maintenance of both software and infrastructure to ensure the optimal performance and availability of our systems. Responsibilities: Implementation and Configuration: o Design, deploy, and configure the monitoring solutions based on organizational requirements. o Customize configurations to monitor a diverse range of infrastructure components, applications, and services. o Collaborate with cross-functional teams to integrate monitoring solutions seamlessly into existing workflows. Monitoring Infrastructure Management: o Maintain and optimize infrastructure for functionality, stability, scalability and efficiency. o Ensure the availability and reliability of monitoring services, including high-availability setups and disaster recovery planning. Alerting and Notification Setup: o Develop and implement effective alerting and notification strategies to promptly identify and address issues. o Fine-tune alert thresholds and escalation procedures to minimize false positives and ensure timely response. Performance Analysis and Tuning: o Conduct regular performance analysis of monitored systems and applications. o Implement tuning measures to enhance monitoring efficiency and reduce resource utilization. Incident Response and Troubleshooting: o Provide rapid response to incidents detected by monitoring and collaborate with relevant teams to resolve issues promptly. o Perform root cause analysis for incidents and contribute to post-incident reports. Documentation o Maintain documentation for monitoring systems, including configurations, processes, and best practices. o Provide training and guidance to team members on the use of monitoring tools and techniques. o Ensure adherence to relevant standards, policies, and regulations related to monitoring activities. Data Analysis and Interpretation o Collect, analyze, and interpret data from monitoring systems to identify performance issues, bottlenecks, or anomalies. o Develop metrics and key performance indicators (KPIs) to track and measure the effectiveness of monitored processes. o Generate reports and dashboards to communicate insights and trends to stakeholders. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a Nagios or Solarwinds Monitoring Expert with a strong background in IT infrastructure & application monitoring . In-depth knowledge of Nagios Core and Nagios XI , including configuration, plugins, and dashboards or In-depth knowledge of SolarWinds products, including NPM, SAM, DPA, and additional modules. Proficient in scripting languages such as Powershell, Bash, Python, or Perl for custom plugin development. Strong understanding of networking concepts, server infrastructure, and application architecture. Proficiency in scripting languages such as PowerShell for automation and customization of SolarWinds solutions. Familiarity with Linux/Unix systems and networking concepts . Strong problem-solving and troubleshooting skills. Excellent communication and collaboration abilities. Preferred Skills: Certification in Nagios, such as Nagios Certified Professional (NCP) or equivalent. Experience with other monitoring tools and technologies. Knowledge of cloud